As Client Service Manager, Annie provides account management support to current and prospective ERC clients. She works across all practice areas, including membership, training, and consulting. Annie is proficient in HubSpot and other CRM programs and in providing technical assistance to members using the online portal.
Annie oversees the coordination of all aspects of existing member accounts as well as new business development. She also organizes netwERC groups and manages the members-only connectwERC online discussion forum.
Before joining ERC, Annie served as a Program Manager at ProEd Communications, Inc., a medical communications company, where she managed the workflow of projects through multiple internal departments. Serving as the primary point of contact, she established and maintained relationships with the internal teams, clients, and physicians.
Annie holds a bachelor’s degree in criminal justice, with a minor in psychology from Wheeling Jesuit University in Wheeling, West Virginia.