In her role as Manager, Membership, Susan serves as the field liaison for all ERC members. She meets with prospective, new, and existing members to discuss the value proposition of ERC membership and other ERC offerings. Understanding our members’ and clients’ needs, Susan also recommends holistic solutions to help them achieve their HR goals. Such solutions may include enhancements or updates to their total rewards program, employee handbook or HR policies. In her role as HR Consultant, Susan is also able to deliver on these services.
Susan joined ERC in 2005 as an HR Advisor. Her significant HR experience allows her to provide members with professional guidance on a variety of HR and general business-related topics. In her 15-year tenure with the company, she has championed the HR Help Desk. She has also strategically attracted, acquired, engaged, and retained ERC members.
Prior to ERC, Susan held various HR management roles at local technology, manufacturing, and professional services firms, including Alpha Technologies, Spirol International, and OfficeMax. Susan is a Senior Certified Professional by the Society for Human Resource Management (SHRM-SCP). She is also a member of the national chapter of SHRM, Lake/Geauga Area Chapter of SHRM, and Cleveland Chapter of SHRM.
Susan earned her bachelor’s degree in business and marketing from Mercyhurst University in Erie, Pennsylvania.