Susan Pyles

Susan Pyles

Director, Consulting & Member Services at ERC

An award-winning human resource leader, Susan Pyles is ERC’s Director, Consulting & Member Services. In her role, she oversees our partnership with members and consulting clients. Susan brings more than 20 years of achievements in talent management and assessment, performance management, employee experience, HR analytics, leadership development, coaching, and workforce planning. She has leadership experience in many industries, including manufacturing, retail, financial services, health care, and academia.

Previously, as Director, Global Talent Management & HR Business Partner at MTD Products, a worldwide leader in outdoor power equipment, Susan was responsible for talent acquisition, planning, and development, HR analytics, and employee engagement. In addition, she served as HR Business Partner for several C-suite executives. Susan led a variety of global initiatives at MTD, including an annual talent review, coaching and succession planning for senior leadership, implementation of a leadership competency model and 360 assessment, transformation of performance management, configuration of a suite of talent modules in Workday, and the launch of an online learning solution.

Prior to MTD, Susan was Manager, Talent Development at Invacare, a global leader in the manufacture and distribution of home and long-term care medical products. There, she led and facilitated the annual, global talent review process. Susan also built a talent scorecard, implemented a talent management cycle, and redesigned the individual development plan model and process.

A familiar face to the ERC family, Susan served as an ERC Practice Leader & Senior Consultant prior to Invacare. In this role, she led a variety of initiatives for ERC clients and members, including performance management and career development systems, selection processes and tools, leadership development and executive coaching programs, talent assessments, and organizational design and strategic planning projects.

Before originally joining ERC, Susan spent a decade in the nationally acclaimed learning and performance department of Ohio Savings/AmTrust Bank, ultimately leading the department as Vice President. Under her leadership, Ohio Savings was a multi-year recipient of ERC’s NorthCoast 99 Award and Training magazine’s Top 100 Award.

Susan holds a Master of Arts degree in communication studies from Kent State University and a Bachelor of Business Management degree, with a minor in communications, from Ohio University. She is a member of the Society for Human Resource Management (SHRM) and carries nearly a dozen certifications, including:

• Myers-Briggs Type Indicator (CAPT)

• Versatility/DiSC

• Registered Corporate Coach (Worldwide Association of Business Coaches)

• 360 Leadership Assessment (Zenger Folkman)

• Emotional and Social Competency Inventory (The Hay Group)

• Predictive Index

• Crucial Conversations (Vital Smarts)

Susan achieves balance in her life by prioritizing family time with her husband and son, and following a weekly yoga practice.