2017 Attendance Record

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Tracking employee attendance is important to ensure that you have a record of employee absence, tardiness, vacation time and more. Download the free Attendance Record below to help you track attendance for your employees.

2017 Attendance Record

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Respect: The Key to Customer Service Excellence

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Respect: The Keys to Customer Service Excellence

“Products and prices can be duplicated, but a strong customer service culture can’t be copied!” This quote by speaker Jerry Fritz, truly embodies why organizations should put more focus on their customer service training.

The foundation for a great relationship with customers is respect. When respect is built, it is much easier to handle unexpected and unpleasant situations.
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4 Rising Training Trends of 2017

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4 Rising Training Trends of 2017

A report by IBM found that “84% of employees in Best Performing Organizations are receiving the training they need compared with 16% in the worst performing companies.” To ensure that employees are receiving the training they need, it is important to stay up training trends. Learning and development is an ever-evolving concept that adapts to enhance the experience and the outcomes of learners.
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3 Keys to Communication: Listening, Nonverbal, and Written

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3 Keys to Communication: Listening, Nonverbal, and Written

“Communication works for those who work at it.”

—John Powell

Communication is part of the foundation to any successful working relationship. Effective communication includes clarity, conciseness, and coherence between all parties. However, that clarity, conciseness, and coherence doesn’t always come naturally in a relationship.


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Employment Laws to Watch in 2017

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Employment Laws to Watch in 2017

With a change in administration just around the corner, President-Elect Trump’s priorities are starting to take shape. What can we anticipate for 2017? It is still too early to forecast what the upcoming year will bring, but here are five employment areas to keep your eye on in the months ahead.
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5 Things Every Supervisor Should Know About Negotiating

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5 Things Every Supervisor Should Know About Negotiating

Negotiation is simply an exchange of information aimed at reaching an agreement. However, supervisors need to be conscientious when it comes to negotiating with their employees. During negotiations, it is critical for any supervisor or manager to be able to communicate clearly, concisely, and persuasively, use probing skills to uncover interests, needs, and information, to invent solutions, and to actively listen to ensure understanding, information gathering, and to build relationships.
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Is Your Compensation Data Reliable?

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Is your Compensation Data Reliable?

Compensation data is an essential element in organizations' efforts to competitively recruit and retain top talent. This data is used to ensure market competitiveness in employment offers, and provides a foundation for complete compensation strategy reviews. Be careful about the data you use for compensation decisions. It should come from credible compensation surveys.
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