3 Thinking Skills That Strong Leaders Must Have

Share on LinkedIn Share on Facebook Share on Twitter Share on Google Plus Share this Page

3 Thinking Skills That Strong Leaders Must Have

WRITTEN BY DR. DAVID WATTERSON, FOUNDER OF ERC'S AFFILIATE, WATTERSON & ASSOCIATES, INC.

Strong leaders must have robust and balanced thinking skills. These skills are critical prerequisites for high performance as they are needed to process information and then communicate clearly business plans and strategies. Leaders must know how to manage words and information. However, we live in a time when people’s writing and verbal skills seem to be declining.
Read this article...

Are Supervisors Allowed to Yell?

Share on LinkedIn Share on Facebook Share on Twitter Share on Google Plus Share this Page

Are Supervisors Allowed to Yell?

Work can be stressful at times. Projects may be piling up or sales goals aren’t being met. Depending on the leadership in your organization, you may come across a supervisor or manager who tends to communicate in a more aggressive fashion, by yelling. A supervisor’s tendency to yell at employees may seem like it is the “wrong” way to manage people. But is it?


Read this article...

Respect: The Key to Customer Service Excellence

Share on LinkedIn Share on Facebook Share on Twitter Share on Google Plus Share this Page

Respect: The Keys to Customer Service Excellence

“Products and prices can be duplicated, but a strong customer service culture can’t be copied!” This quote by speaker Jerry Fritz, truly embodies why organizations should put more focus on their customer service training.

The foundation for a great relationship with customers is respect. When respect is built, it is much easier to handle unexpected and unpleasant situations.
Read this article...

3 Keys to Communication: Listening, Nonverbal, and Written

Share on LinkedIn Share on Facebook Share on Twitter Share on Google Plus Share this Page

3 Keys to Communication: Listening, Nonverbal, and Written

“Communication works for those who work at it.”

—John Powell

Communication is part of the foundation to any successful working relationship. Effective communication includes clarity, conciseness, and coherence between all parties. However, that clarity, conciseness, and coherence doesn’t always come naturally in a relationship.


Read this article...

5 Things Every Supervisor Should Know About Negotiating

Share on LinkedIn Share on Facebook Share on Twitter Share on Google Plus Share this Page

5 Things Every Supervisor Should Know About Negotiating

Negotiation is simply an exchange of information aimed at reaching an agreement. However, supervisors need to be conscientious when it comes to negotiating with their employees. During negotiations, it is critical for any supervisor or manager to be able to communicate clearly, concisely, and persuasively, use probing skills to uncover interests, needs, and information, to invent solutions, and to actively listen to ensure understanding, information gathering, and to build relationships.
Read this article...

How To Avoid These 5 Common Leadership Pitfalls

Share on LinkedIn Share on Facebook Share on Twitter Share on Google Plus Share this Page

Leadership teams have the ability to shape and drive their organization when they can be effective but with individuals coming from many different backgrounds and roles, challenges are bound to arise. Differing opinions lead to conflict, distrust amongst team members, ineffective communication techniques, lack of accountability, and destructive criticism. All potentially result in setting your team up for failure. In order to address these potential pitfalls, you need to identify them first. Here’s 5 common leadership pitfalls and how to avoid them:
Read this article...

How to Re-Engage Employees Who Are Ready to Leave

Share on LinkedIn Share on Facebook Share on Twitter Share on Google Plus Share this Page

How to Re-Engage Employees Who Are Ready to Leave

Do you currently have an employee (or employees) who has one foot out the door? There are endless reasons for voluntary turnover, and data from 2016’s NorthCoast 99 Top Performer Survey specifically identifies four of the most commonly cited sources of disengagement.
Read this article...

Begin the Conversation Now: Developing an FLSA Communication Plan

Share on LinkedIn Share on Facebook Share on Twitter Share on Google Plus Share this Page

Begin the Conversation Now: Developing an FLSA Communication Plan

The U.S. Department of Labor passed legislation regarding the FLSA Overtime Rule in 2016. This new ruling, which established a new salary threshold, effective December 1, 2016, prompts many organizations to reevaluate and update their policies and procedures in relation to employees who are currently classified as exempt.


Read this article...