10 Crucial Skills for Supervisors to Hone

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The 10 Crucial Skills for Supervisors to Have

Editor's note: This article was originally published in February 2016 and has been updated for accuracy and comprehensiveness.

Supervising and managing a group of employees who all have different personalities, skill sets and who may or may not interact well with each other is no easy task. New supervisors are no longer solely responsible for their own results and performance. Instead, they must now facilitate results and success through their employees. One of a supervisor’s main roles is to establish goals and lead a team of people to achieve them.

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3 Ways to Turn Workplace Conflict Into Results

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3 Ways to Turn Workplace Conflict into Results

American essayist, Hamilton Mabie once said “don’t be afraid of opposition. Remember, a kite rises against, not with, the wind.” Think of this quote as a way of setting the tone when dealing with conflict.

Conflict, in it’s truest sense, is not a negative despite the connotation. Conflict is simply any situation in which two or more people appear to have opposing needs or wants of the outcome. Instead of letting the conflict in your organization get the best of you and your employees, here’s 3 ways to turn workplace conflict into results:
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How To Avoid These 5 Common Leadership Pitfalls

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Leadership teams have the ability to shape and drive their organization when they can be effective but with individuals coming from many different backgrounds and roles, challenges are bound to arise. Differing opinions lead to conflict, distrust amongst team members, ineffective communication techniques, lack of accountability, and destructive criticism. All potentially result in setting your team up for failure. In order to address these potential pitfalls, you need to identify them first. Here’s 5 common leadership pitfalls and how to avoid them:
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Conflict Resolution Tips Every Manager Should Know

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Conflict Resolution Tips Every Manager Should Know conflict resolution manager

Working in any organization means working with people that have a variety of opinions, perspectives, and/or work styles. And while organizations who foster such diversity are the strongest type of organizations, it doesn’t always mean everyone will get along 100% of the time.

Managers need to be able to recognize when problems are brewing and feel comfortable and equipped to work with staff members in resolving these issues.

Below we discuss why it’s important for managers to understand how to resolve problems that occur in the workplace, what are some common problems, and four conflict resolution skills that every manager should know.
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6 Ways to Help Employees Get Along

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6 Ways to Help Employees Get Along

Sometimes employees don't get along and these conflicts and office disagreements can dampen productivity, waste time, reduce a team's performance, make the work environment tense and uncomfortable, and increase stress in work groups - none of which are beneficial to your business. Here are a few ways managers can help reduce conflict on their teams.

1. Set the tone

Managers and leaders set the tone for team interactions by what they say or do when conflict or problems emerge between their employees, how they manage conflict with their own peers, and what behavior they tolerate. If managers act passive-aggressive, disrespect fellow employees, or do not directly deal with conflict, employees will follow their lead.

2. Hire team-players

Hiring employees who have strong interpersonal, team-building, and internal customer service skills can decrease the likelihood of conflicts. While it's tough to predict how well a candidate will interact with your team, a solid personality or style assessment and behavioral interview as well as asking for references can help.  

3. Don't ignore conflicts

Managers have a tendency to ignore problems with poor team-players or team conflicts until they escalate. Instead they should encourage employees to collaborate on a solution and seek coaching and/or training for current employees who argue with coworkers, don't provide good internal service, or are overly critical or judgmental of others. It's critical to not let conflict spiral out of control.

4. Educate on styles and generational differences

Great teams are melting pots of different generations and backgrounds. Each employee brings a different personality and style to the table. Most conflict stems from not fully appreciating who another person is, their background, and the strengths of their individual style. Spend time educating your team on style and generational differences.

5. Spend time interacting

Developing common ground is one of the most important ways to fend off conflict in the workplace and it's achieved in the simplest of ways: spending more time with one another. Informally interacting and talking is one of the best ways to get employees familiar with one another. When they eventually find common ground, magic happens.

6. Reward teamwork

Most managers want teamwork, but reward individual achievement. Recognizing and rewarding teamwork, collaboration, and supportive interactions and promoting or giving choice assignments to employees who act like team players helps promote and encourage a supportive work environment.

When conflict strikes in the workplace, your managers are the best people to nip it in the bud, deal with it, and prevent it.

Conflict Resolution & Mediation Training

Conflict Resolution & Mediation Training

The course demonstrates how constructive conflict resolution techniques can be useful.

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