The 10 Crucial Skills for Supervisors to Have

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The 10 Crucial Skills for Supervisors to Have

Editor's note: This article was originally published in February 2016 and has been updated for accuracy and comprehensiveness.

Supervising and managing a group of employees who all have different personalities, skill sets and who may or may not interact well with each other is no easy task. New supervisors are no longer solely responsible for their own results and performance. Instead, they must now facilitate results and success through their employees. One of a supervisor’s main roles is to establish goals and lead a team of people to achieve them.

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3 Thinking Skills That Strong Leaders Must Have

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3 Thinking Skills That Strong Leaders Must Have

WRITTEN BY DR. DAVID WATTERSON, FOUNDER OF ERC'S AFFILIATE, WATTERSON & ASSOCIATES, INC.

Strong leaders must have robust and balanced thinking skills. These skills are critical prerequisites for high performance as they are needed to process information and then communicate clearly business plans and strategies. Leaders must know how to manage words and information. However, we live in a time when people’s writing and verbal skills seem to be declining.
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Are Supervisors Allowed to Yell?

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Are Supervisors Allowed to Yell?

Work can be stressful at times. Projects may be piling up or sales goals aren’t being met. Depending on the leadership in your organization, you may come across a supervisor or manager who tends to communicate in a more aggressive fashion, by yelling. A supervisor’s tendency to yell at employees may seem like it is the “wrong” way to manage people. But is it?


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Respect: The Key to Customer Service Excellence

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customer service respect treating customers with respect define respect in customer service Respect: The Keys to Customer Service Excellence

“Products and prices can be duplicated, but a strong customer service culture can’t be copied!” This quote by speaker Jerry Fritz, truly embodies why organizations should put more focus on their customer service training.

The foundation for a great relationship with customers is respect. When respect is built, it is much easier to handle unexpected and unpleasant situations.
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3 Keys to Communication: Listening, Nonverbal, and Written

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3 Keys to Communication: Listening, Nonverbal, and Written

“Communication works for those who work at it.”

—John Powell

Communication is part of the foundation to any successful working relationship. Effective communication includes clarity, conciseness, and coherence between all parties. However, that clarity, conciseness, and coherence doesn’t always come naturally in a relationship.


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5 Things Every Supervisor Should Know About Negotiating

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5 Things Every Supervisor Should Know About Negotiating

Negotiation is simply an exchange of information aimed at reaching an agreement. However, supervisors need to be conscientious when it comes to negotiating with their employees.

During negotiations, it is critical for any supervisor or manager to be able to communicate clearly, concisely, and persuasively, use probing skills to uncover interests, needs, and information, to invent solutions, and to actively listen to ensure understanding, information gathering, and to build relationships.
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How To Avoid These 5 Common Leadership Pitfalls

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Leadership teams have the ability to shape and drive their organization when they can be effective but with individuals coming from many different backgrounds and roles, challenges are bound to arise. Differing opinions lead to conflict, distrust amongst team members, ineffective communication techniques, lack of accountability, and destructive criticism. All potentially result in setting your team up for failure. In order to address these potential pitfalls, you need to identify them first. Here’s 5 common leadership pitfalls and how to avoid them:
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