Respect: The Key to Customer Service Excellence

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customer service respect treating customers with respect define respect in customer service Respect: The Keys to Customer Service Excellence

“Products and prices can be duplicated, but a strong customer service culture can’t be copied!” This quote by speaker Jerry Fritz, truly embodies why organizations should put more focus on their customer service training.

The foundation for a great relationship with customers is respect. When respect is built, it is much easier to handle unexpected and unpleasant situations.
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4 Rising Training Trends of 2017

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4 Rising Training Trends of 2017

A report by IBM found that “84% of employees in Best Performing Organizations are receiving the training they need compared with 16% in the worst performing companies.” To ensure that employees are receiving the training they need, it is important to stay up training trends. Learning and development is an ever-evolving concept that adapts to enhance the experience and the outcomes of learners.
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3 Keys to Communication: Listening, Nonverbal, and Written

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3 Keys to Communication: Listening, Nonverbal, and Written

“Communication works for those who work at it.”

—John Powell

Communication is part of the foundation to any successful working relationship. Effective communication includes clarity, conciseness, and coherence between all parties. However, that clarity, conciseness, and coherence doesn’t always come naturally in a relationship.


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How To Avoid These 5 Common Leadership Pitfalls

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Leadership teams have the ability to shape and drive their organization when they can be effective but with individuals coming from many different backgrounds and roles, challenges are bound to arise. Differing opinions lead to conflict, distrust amongst team members, ineffective communication techniques, lack of accountability, and destructive criticism. All potentially result in setting your team up for failure. In order to address these potential pitfalls, you need to identify them first. Here’s 5 common leadership pitfalls and how to avoid them:
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Task Management Tips & Tricks For The Insanely Busy HR Professional

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Task Management Tips and Tricks For The Insanely Busy HR Professional

Do you not have enough time in your day? Well, you are not alone! Many HR professionals find themselves attempting to balance between the day-to-day, the interrupting figurative fires that need putting out, and the strategic organizational goals; sometimes even taking work home with them just to keep up.

It can be extremely hard for HR professionals manage time and to-do list. It is important to understand that the proper time and priority management skills can boost productivity and efficiency. Fortunately, there is no shortage of options when it comes to techniques and tips.
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2017 Vacation Planner

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Vacation planners can make an employer’s vacation request and approval process a lot easier and more efficient. We've put together a free Vacation Planner for 2017 that you can download below.

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Helping Employees Succeed: Managing Below Average Performance

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Helping Employees Succeed: Managing Below Average Performance

Whether you work for a Fortune 500 company or a small mom-and-pop machine shop, chances are performance reviews aren’t very high up on the list of your employee’s favorite things to do at work. Whatever the shortfalls, perceived or real, of the performance management process at your organization, the angst around reviews is only magnified when working through the process with employees who receive less than stellar ratings.
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