Leadership Development: It Takes a Community

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Leadership Development: It Takes a Community

WRITTEN BY DR. DAVID WATTERSON, FOUNDER OF ERC'S AFFILIATE, WATTERSON & ASSOCIATES, INC.

After more than four decades of studying and observing the process of developing leaders, I am convinced more than ever that it takes a multitude of educational inputs, life and work experiences, and learnings to culminate in a wise and effective leader. As much as we tend to look for fast and simple answers, it does not happen quickly.
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3 Keys to Closing Your Organization’s Skills Gap

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3 Keys to Closing Your  Organization’s Skills Gap

According Adecco’s State of the Economy and Employment research, the skills gap is a very real thing. Of the senior executives surveyed, 92% feel that there is a skills gap in the U.S. workforce. The study also reports that “senior executives believe the skills gap has less to do with complacency on the part of American workers and more to do with the U.S. education system and costs associated with in-house training programs.
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3 Ways to Turn Workplace Conflict into Results

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3 Ways to Turn Workplace Conflict into Results

American essayist, Hamilton Mabie once said “don’t be afraid of opposition. Remember, a kite rises against, not with, the wind.” Think of this quote as a way of setting the tone when dealing with conflict.

Conflict, in it’s truest sense, is not a negative despite the connotation. Conflict is simply any situation in which two or more people appear to have opposing needs or wants of the outcome. Instead of letting the conflict in your organization get the best of you and your employees, here’s 3 ways to turn workplace conflict into results:
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It’s Not About What Your Interns Can Do For You, But What You Can Do For Your Interns

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It’s Not About What Your Interns Can Do For You, But What You Can Do For Your Interns

There are plenty of articles out there with advice and tips for college kids looking to get internships and how to add value to the organizations they are interning for, including some of our own. This is not another one of those articles. In addition, there are plenty of articles out there that point out the organizational benefits to hiring an intern or having an internship program at your organization. This is also not one of those of articles.
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Respect: The Key to Customer Service Excellence

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customer service respect treating customers with respect define respect in customer service Respect: The Keys to Customer Service Excellence

“Products and prices can be duplicated, but a strong customer service culture can’t be copied!” This quote by speaker Jerry Fritz, truly embodies why organizations should put more focus on their customer service training.

The foundation for a great relationship with customers is respect. When respect is built, it is much easier to handle unexpected and unpleasant situations.
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4 Rising Training Trends of 2017

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4 Rising Training Trends of 2017

A report by IBM found that “84% of employees in Best Performing Organizations are receiving the training they need compared with 16% in the worst performing companies.” To ensure that employees are receiving the training they need, it is important to stay up training trends. Learning and development is an ever-evolving concept that adapts to enhance the experience and the outcomes of learners.
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