3 Keys to Closing Your Organization’s Skills Gap

Share on LinkedIn Share on Facebook Share on Twitter Share on Google Plus Share this Page

3 Keys to Closing Your  Organization’s Skills Gap

According Adecco’s State of the Economy and Employment research, the skills gap is a very real thing. Of the senior executives surveyed, 92% feel that there is a skills gap in the U.S. workforce. The study also reports that “senior executives believe the skills gap has less to do with complacency on the part of American workers and more to do with the U.S. education system and costs associated with in-house training programs.
Read this article...

3 Ways to Turn Workplace Conflict Into Results

Share on LinkedIn Share on Facebook Share on Twitter Share on Google Plus Share this Page

3 Ways to Turn Workplace Conflict into Results

American essayist, Hamilton Mabie once said “don’t be afraid of opposition. Remember, a kite rises against, not with, the wind.” Think of this quote as a way of setting the tone when dealing with conflict.

Conflict, in it’s truest sense, is not a negative despite the connotation. Conflict is simply any situation in which two or more people appear to have opposing needs or wants of the outcome. Instead of letting the conflict in your organization get the best of you and your employees, here’s 3 ways to turn workplace conflict into results:
Read this article...

It’s Not About What Your Interns Can Do For You, But What You Can Do For Your Interns

Share on LinkedIn Share on Facebook Share on Twitter Share on Google Plus Share this Page

It’s Not About What Your Interns Can Do For You, But What You Can Do For Your Interns

There are plenty of articles out there with advice and tips for college kids looking to get internships and how to add value to the organizations they are interning for, including some of our own. This is not another one of those articles. In addition, there are plenty of articles out there that point out the organizational benefits to hiring an intern or having an internship program at your organization. This is also not one of those of articles.
Read this article...

Respect: The Key to Customer Service Excellence

Share on LinkedIn Share on Facebook Share on Twitter Share on Google Plus Share this Page

customer service respect treating customers with respect define respect in customer service Respect: The Keys to Customer Service Excellence

“Products and prices can be duplicated, but a strong customer service culture can’t be copied!” This quote by speaker Jerry Fritz, truly embodies why organizations should put more focus on their customer service training.

The foundation for a great relationship with customers is respect. When respect is built, it is much easier to handle unexpected and unpleasant situations.
Read this article...

4 Rising Training Trends of 2017

Share on LinkedIn Share on Facebook Share on Twitter Share on Google Plus Share this Page

4 Rising Training Trends of 2017

A report by IBM found that “84% of employees in Best Performing Organizations are receiving the training they need compared with 16% in the worst performing companies.” To ensure that employees are receiving the training they need, it is important to stay up training trends. Learning and development is an ever-evolving concept that adapts to enhance the experience and the outcomes of learners.
Read this article...

3 Keys to Communication: Listening, Nonverbal, and Written

Share on LinkedIn Share on Facebook Share on Twitter Share on Google Plus Share this Page

3 Keys to Communication: Listening, Nonverbal, and Written

“Communication works for those who work at it.”

—John Powell

Communication is part of the foundation to any successful working relationship. Effective communication includes clarity, conciseness, and coherence between all parties. However, that clarity, conciseness, and coherence doesn’t always come naturally in a relationship.


Read this article...

5 Things Every Supervisor Should Know About Negotiating

Share on LinkedIn Share on Facebook Share on Twitter Share on Google Plus Share this Page

5 Things Every Supervisor Should Know About Negotiating

Negotiation is simply an exchange of information aimed at reaching an agreement. However, supervisors need to be conscientious when it comes to negotiating with their employees.

During negotiations, it is critical for any supervisor or manager to be able to communicate clearly, concisely, and persuasively, use probing skills to uncover interests, needs, and information, to invent solutions, and to actively listen to ensure understanding, information gathering, and to build relationships.
Read this article...