What Employers Should Look for in a Resume

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What Employers Should Look for in a Resume

Resumes provide a first impression of prospective applicants and they are also the first point of elimination in the hiring process. For these reasons, it's important to screen them effectively and notice red flags as well as key strengths.

Below are common red flags found in resumes, characteristics of good resumes, suggested resume screening practices, and other things to think about regarding screening resumes.
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6 Easy Tips to Re-Recruit & Retain Your Best Employees

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6 Tips to Re-Recruit and Retain Your Best Employees

Challenged with retaining good people? In order to retain your best talent, your organization needs to constantly re-recruit internally to re-energize them and solidify their loyalty so that they remain committed to your company, just like you would with a job candidate.

Why re-recruit your best talent? Here are some key reasons.
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7 Proven Ways to Attract & Retain The Next Generation

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At the 2013 NorthCoast 99 event, Craig Keilburger, activist for the rights of children and cofounder of the Free the Children charity and Me to We social enterprise, touched on the importance of social responsibility in attracting the younger generations of talent, namely Millennials (otherwise referred to as Gen Y).

Lately, the workplace is buzzing about this generation in terms of how to best attract, retain, and develop them and how they will impact the future of our organizations. Fortunately, many employers of choice are already leading the way. Here are seven (7) proven ways employers can attract and retain this generation.
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The 15 Attributes of a Great Workplace

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The 15 Attributes of a Great Workplace

ERC's NorthCoast 99 program recognizes great workplaces that excel at the attraction, retention, and motivation of top performers. ERC is proud to have recognized great workplaces in Northeast Ohio, and has accumulated a great deal of insight into what makes a workplace truly great through the research we conduct as part of the program.

What makes a great workplace that draws extraordinary employees to love coming to work every day? What makes a great workplace that attracts, retains, and motivates the very best talent?

Here are 15 attributes that we believe are characteristic of great workplaces for top talent, based on our research over the last 15 years.

1. Offer Challenging and Meaningful Work

Great workplaces understand the importance of keeping employees' work interesting, exciting, challenging and meaningful, because consistently, top performers say that challenging and meaningful work is the number one attribute they seek in a job.

2. Hire and Retain Great People

Great workplaces are made up of great people. Within great workplaces, top performers work alongside other top performers who are positive, hardworking, committed and loyal, believe in what the organization does, and participate in making the workplace great.

3. Provide Competitive Compensation

Great workplaces offer competitive and fair compensation, above-average pay increases, and opportunities to earn more pay based on performance, such as bonuses, profit sharing, and other incentives to keep and reward top performing talent as well as attract new talent.

4. Value and Reward Employee Contributions

Great workplaces show they appreciate and value employees and their contributions. They celebrate success often, and praise, recognize, and reward employees in a variety of formal and informal ways. They never miss an opportunity to say 'thanks' for employees' hard work.

5. Invest in Training and Development

Great workplaces invest in training and development for their workforce to grow their talents and capabilities. They make time for learning and support it by paying for employees to participate in various opportunities and offering/delivering a variety of training and career development programs.

6. Guide, Support, and Develop Top Performers

Through performance management practices that help guide, support, and develop exceptional performance, great workplaces provide clarity on how to be a top performer, help other employees become top performers, and assist existing top performers in sustaining top performance. Reaching for excellence each and every day is what makes great workplaces successful.

7. Encourage Work/Life Balance

Great workplaces are flexible to employees' work/life needs and encourage work/life balance by offering flexible schedules, providing generous paid time off, accommodating individual requests and needs, and creating a supportive work environment that is understanding of personal and family obligations.

8. Invest in Employees' Health and Wellness

Great workplaces genuinely care about their employees' well-being. They offer wellness options that help employees develop healthy lifestyle behaviors as well as provide an array of benefits which support their employees' health and personal welfare.

9. Involve and Empower Employees

Great workplaces involve and empower employees by listening to their input, involving them in moving the organization forward, and giving them opportunities to lead initiatives, collaborate with one another, participate in decision-making, and make a meaningful difference at work. At great workplaces, employees believe that their opinions matter and that they can positively impact their organizations.

10. Share Information About the Organization's Performance

Leaders frequently share information about the organization's performance, its financials, the vision and direction of the organization, and other critical information and updates at great workplaces. In addition, leaders regularly interact with and communicate with employees one-on-one, in small groups, and as an entire staff. Additionally, great workplaces help everyone understand the mission and purpose of the organization, and how their work connects to the big picture.

11. Are Led by Exceptional Leaders

Great workplaces are led by exceptional and inspiring leaders. Leaders set the example from the top and lead the organization well. They genuinely care about and value employees. Relationships between leaders and employees are characterized by mutual respect, trust,  honesty, and support.

12. Encourage Innovation and Growth

Great workplaces are successful, growing, and innovative. They hold themselves to high standards, are focused on delivering exceptional customer service and quality, and strive to innovate and continuously improve their organizations. They are always raising the bar in their businesses and in their workplaces.

13. Hire the Best of the Best

Great workplaces hire the best—and only the best. They recognize that a great workplace and culture results from great people. They define the talent they need, strategically recruit it, and put into place selection practices that identify top performers, as well as on-boarding practices that engage top performers and set them up for success from the start.

14. Create and Sustain a Unique Culture

Great workplaces have a unique culture that is their own, often described as fun, congenial, collaborative, positive, passionate, and creative. Their work environments, people, and workplace practices all help create a vibrant, positive, magnetic, and infectious culture.

15. Serve the Community

And last but not least, great workplaces make an impact on and give back to their local community. Not only do they generously donate their company resources to the community, but they also serve their communities by helping others in need and offering their staff's time and talents.

There is no magic formula for achieving a great workplace, and these are just some common attributes of many that great workplaces seem to have. While no workplace is perfect, many organizations strive to become a truly great workplace and come close. The NorthCoast 99 winners are among these organizations, and they, as well as all other organizations that strive everyday to be great workplaces, should be applauded for their efforts to become employers of choice in Northeast Ohio. They are truly making a difference.

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How to Use LinkedIn to Recruit:10 Tips

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How-to-Use-LinkedIn-to-Recruit-10-Tips

The sphere of recruiting is changing rapidly and employers are increasingly relying on social networking websites to source talent, and finding that some of them are very effective. LinkedIn, in particular, has been cited by many employers as an extremely effective way of recruiting talent. According to our 2013 study of hiring practices, the majority of Northeast Ohio organizations surveyed (61%) use LinkedIn to recruit.

Although all social media platforms can be used for different purposes in the recruiting process, it's safe to say that LinkedIn is more professional and business focused, as well as more relevant to recruiting, as candidates can highlight their resume, skills, experience, connections, and general influence in the field. The platform is quickly becoming the choice for professionals to look for jobs and find employment - and for employers when sourcing talent.
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Why Employers Are Using Video Interviewing & Recruiting

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Effective recruiting in the future will require "going digital" with social networking, mobile technology, and online methods. But is video also the future of interviewing and recruiting? Here's why video is increasingly being incorporated into the interviewing, recruiting, and hiring process, and how employers are using it.

Video Recruiting

Video is extremely attractive and engaging to job seekers, especially the younger generation, and can give organizations a competitive edge. Videos can capture what words can't, the faces of your employees; how your company looks and feels; and the passion, authenticity, enthusiasm and culture that lives inside your company.
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Mobile Recruiting: Is Your Organization Ready?

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In an increasingly competitive, fast-paced and tech savvy job market, high tech recruiting methods, particularly social media recruiting, have become an integral part of the overall recruiting strategy at many organizations. The majority of participating organizations in the 2013 ERC Hiring Trends & Practices Survey indicated that they are staying on top of the social media trend, but still fall short when it comes to an even more recent development, i.e. mobile recruiting.


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“You Didn’t Get the Job.” 4 Tips for Communicating with Applicants

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“You Didn’t Get the Job” - 4 Tips for Communicating with Applicants

“You didn’t get the job.” No employer wants to communicate this news to applicants, but communication about whether or not a candidate “got the job” is an important part of the hiring process.

Making a good hire partly requires an individual having a good candidate experience in your hiring process. Candidates are as much evaluating your workplace as you are evaluating them, and without a positive experience, you run the risk of losing strong candidates. Effective communication with job applicants is one of the most important predictors of whether or not applicants have a good experience.

Unfortunately, candidate communication is an area needing improvement among many employers. Too often, organizations leave applicants wondering whether or not they made it to the next phase of the hiring process or if they got the job.
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Most Popular Ways to Communicate Hiring Decisions

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Throughout the recruiting and hiring process the potential employer and the job candidates engage in an ongoing series of communications back and forth through an increasingly diverse list of channels.

From phone call screenings and video interviews to applicant tracking systems and emails, this series of communications is ultimately leading up to one of two final pieces of communication- either a job offer or a rejection. What to say, write or do to communicate a hiring decision is certainly challenging for many organizations, but how the communication is handled can be equally challenging and important to consider.

Drawing from data reported in the 2013 ERC Hiring Trends & Practices Survey, the figure below illustrates the various communication methods organizations in Northeast Ohio use to notify job candidates of a hiring decision.

Figure 1 | Communication methods used to notify job candidates of a hiring decision


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Behavioral Interviewing: 7 Tips for Hiring Superstars

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Behavioral Interviewing: 7 Tips for Hiring Superstars

Does your organization want to hire superstars and top performers? Behavioral-based interviewing is one of the most effective interviewing techniques and is the chosen form of interviewing by most employers to hire and select top performers. Time and time again, employers tell us that behavioral interviewing practices help them select top people for the job.

Behavioral interviewing involves evaluating how a candidate acted in specific situations in the past. The underlying assumption of behavioral interviewing is that past performance and behavior predicts future performance and behavior. Unlike other types of interviews, behavioral interviewing is generally more successful in evaluating a candidate and predicting how they might perform in the role for which they are applying.
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