3 Things Not To Do in Behavioral Interviews

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Behavioral interviewing can be a powerful tool in the hiring process when used properly. Unfortunately behavioral interviewing is being used incorrectly every day. Whether it's not having identified skills-needed, not evaluating properly, or not asking the right questions, the misuse of behavioral interviewing can effect your ability to place the right candidate in the right position. 
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4 Must-Haves for Your Workplace Dating Policy

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4 Must-Haves for Your Workplace Dating Policy

1. Require Disclosure

Even if you are opting for a more relaxed dating policy within your organization, require that the two involved employees disclose their relationship. Have the involved parties sign a contract that states their relationship is mutually consensual, they are both free to end the relationship at any point in time without an impact on work, that they will not let the relationship effect their performance, and that they understand the company’s sexual harassment policy.


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4 Steps to Managing Absenteeism in Your Organization

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4 Steps to Managing Absenteeism in Your Organization

Life is full of surprises, ones that sometimes lead to employees calling off work unexpectedly. Whether it is a last-minute cancellation by a childcare provider, a case of food poisoning, or another more “creative” reason, absenteeism is a pervasive and costly issues faced by organizations across the board. The four steps outlined below can serve as a basic guide on improving your absence management practices this year.
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2017 Attendance Record

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Tracking employee attendance is important to ensure that you have a record of employee absence, tardiness, vacation time and more. Download the free Attendance Record below to help you track attendance for your employees.

2017 Attendance Record

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Respect: The Key to Customer Service Excellence

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“Products and prices can be duplicated, but a strong customer service culture can’t be copied!” This quote by speaker Jerry Fritz, truly embodies why organizations should put more focus on their customer service training.

The foundation for a great relationship with customers is respect. When respect is built, it is much easier to handle unexpected and unpleasant situations.
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4 Rising Training Trends of 2017

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4 Rising Training Trends of 2017

A report by IBM found that “84% of employees in Best Performing Organizations are receiving the training they need compared with 16% in the worst performing companies.” To ensure that employees are receiving the training they need, it is important to stay up training trends. Learning and development is an ever-evolving concept that adapts to enhance the experience and the outcomes of learners.
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3 Keys to Communication: Listening, Nonverbal, and Written

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3 Keys to Communication: Listening, Nonverbal, and Written

“Communication works for those who work at it.”

—John Powell

Communication is part of the foundation to any successful working relationship. Effective communication includes clarity, conciseness, and coherence between all parties. However, that clarity, conciseness, and coherence doesn’t always come naturally in a relationship.


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