Soft skills are essential for successful professional development. According to Stanford Research Institute International and the Carnegie Mellon Foundation, 75% of long-term job success depends on soft skills.

In its Critical Skills Survey, the American Management Association (AMA) unveiled the four most critical workforce skills that need to be developed. Many of these skill gaps are also extremely common among the organizations we serve at ERC. Here’s an overview of the top four critical skills as well as recommendations on how to close these gaps through training and development in your organization.