Throughout the recruiting and hiring process the potential employer and the job candidates engage in an ongoing series of communications back and forth through an increasingly diverse list of channels.

Internet and email use has unquestionably become a necessary part of conducting business for the vast majority of organizations and their employees. According to the bi-annual ERC Policies & Benefits Survey, the percent of organizations with employees accessing the internet has remained fairly constant since 2008, at about 96% of non-union employees. The largest variation in this accessibility is found, unsurprisingly, among non-union maintenance and production workers, where access may vary according to specific job duties or departments at about 30% of organizations.