Managers and supervisors regardless of tenure, industry, or organization are challenged daily to build positive relationships with employees, hold them accountable, and drive business results. That’s why it’s essential that they have a strong and effective skill set.
Rooted in years of research and data-driven insights, ERC’s Supervisory Series Development Path equips supervisors and managers with the 10 most critical skills and competencies to successfully tackle challenges and lead others.
The Fundamentals track includes the first six modules of the series, which focus on the role of the supervisor, communication skills, conflict resolution, performance management, employment law, and employee engagement and retention. Course lectures are delivered in a practical, “real world” format by facilitators who are experienced with supervision.
During these comprehensive courses, participants will gain fresh insights into their roles via self-assessments, group discussion, and opportunities for practice, and will also receive job aids and resources to apply the skills and implement the best practices they learn. To accentuate the hands-on learning experience, they will journey through the yourERC Learning Portal.
The Advanced Track includes the final four courses of the Supervisory Series Development Path. Supervisors who complete the Fundamentals Track receive their Supervisory Proficiency Certificate, and those who complete Fundamentals and Advanced Tracks receive their Supervisory Mastery Certificate.
Courses in both the Fundamentals and Advanced Tracks can be purchased individually. Click on the links below to register for the individual Fundamentals courses.
Bring any of these courses to your organization for your group of 10 or more. Contact ERC to learn more.
Role of the Supervisor
The first step to becoming a successful supervisor is to develop a deeper understanding of the role itself. In this virtual, instructor-led training, participants will learn and discuss the following topics:
- Attributes of successful supervisors
- Relationship between successful supervision and trust
- Roles and responsibilities of a supervisor as a leader
- Making the transition from individual contributor to supervisor
- Common challenges faced by supervisors
Oftentimes, the success of a supervisor or manager depends largely on how well they communicate with their employees. In this virtual, instructor-led training, participants will take Wiley's DiSC assessment to become more aware of their own and others' communication styles and preferences. They will also learn and discuss the following topics:
- Meaningful communication as a supervisor
- Importance of building relationships and rapport with others
- Influences of body language and tone of voice on verbal communication
- Active listening skills
- Social style awareness and how to adapt to others’ styles for more effective communication
Since supervisors and managers are responsible for whatever happens within their teams, they spend a considerable amount of time handling, preventing, and minimizing conflicts. In this virtual, instructor-led training, participants will learn and discuss the following topics:
- Definitions of conflict, benefits, and consequences
- Costs and causes of conflict
- Conflict management styles
- Strategies to manage and more positively resolve conflict
- Practical tools for dealing with challenging people, challenging situations, and dysfunctional conflict
Managing Employee Performance
Managing and documenting an employee’s performance is an essential function of a supervisor’s role. This ongoing process begins as soon as a supervisor or manager has started working with the employee to establish goals. In this virtual, instructor-led training, participants will learn and discuss the following topics:
- The Performance Management Cycle and Partnership
- SMART goals for effective performance evaluation
- Effective and meaningful feedback practices
- SIMPLE system for documenting and tracking performance
- Strategies for delivering an evaluation
As an employer’s first line of defense, supervisors and managers have a shared responsibility with HR in making sure that their interactions and relations with employees are compliant with federal and state employment laws, and supportive of a positive workplace culture. In this virtual, instructor-led training, participants will learn and discuss the following topics:
- Overview of the legal landscape
- Workplace discrimination and harassment
- Employee leaves of absence
- Employee performance issues
Engaging & Retaining Talent
Frontline supervisors are the first line of defense in retaining talent and preventing employee turnover. In this virtual, instructor-led training, participants will learn and discuss the following topics:
- The war for talent
- Talent is your invaluable asset
- YOUR talent
- Why talent stays (and why talent leaves)
- The leader’s role
- Strategies and tools for engagement and retention