Supervisory Training Series I Certification: Morning Program

Program Description

Managing teams requires leadership competencies and interpersonal skills. It also requires a basic understanding of employment law as it relates to all areas of the employer and employee relationship. In this comprehensive series, attendees will gain fresh insights into their role as a supervisor through experiential learning. We'll discuss coaching, conflict resolution, performance management, and more.

Participants will also have access to a variety of job aids and resources to help them implement their new competencies in the workplace.

This training series is from 9 a.m. to 12 p.m. If afternoon hours work better for you, click here for our 1 p.m. to 4 p.m. Supervisory Training Series I Certification program.

Remember: If you register at least three staff members, a 15% discount is applied. Please use 3ORMORE in the promo code field.

Role of the Supervisor

Description

In the first session of this five-part series, the following topics will be discussed:

• Attributes of successful supervisors

• Relationship between successful supervision and trust

• Roles and responsibilities of a supervisor as a leader

• Transition from individual contributor to supervisor

• Common challenges faced by supervisors

Communication

Description

In session two of the series, these learning points will be discussed:

• Meaningful communication as a supervisor

• Importance of building relationships and rapport with others

• Influences of body language and tone of voice on verbal communication

• Active listening skills

• Social style awareness and how to adapt to others’ styles for more effective communication

Conflict Management

Description

In session three of the series, these learning points will be discussed:

  • Definitions of conflict, benefits, and consequences
  • Costs and causes of conflict
  • Conflict management styles
  • Strategies to manage and more positively resolve conflict
  • Practical tools for dealing with challenging people, challenging situations, and dysfunctional conflict

Managing Employee Performance

Description

The fourth session of the series includes:

  • The Performance Management Cycle and Partnership
  • SMART goals for effective performance evaluation
  • Effective and meaningful feedback practices
  • SIMPLE system for documenting and tracking performance
  • Strategies for delivering an evaluation

Employment Law

Description

The final session of the series is taught by an employment law attorney who discusses employment law, including:

  • Overview of the legal landscape
  • Workplace discrimination and harassment
  • Employee leaves of absence
  • Employee performance issues