Supervisory Training Series I Certification: Strongsville, Ohio

Program Description

In this five-part series, participants will gain an understanding of their role as a supervisor as well as employment law as it relates to common supervisory issues. They will also learn how to apply basic managerial and interpersonal skills including dealing with the everyday challenges of being a supervisor, communicating effectively with others, resolving workplace conflict, managing performance, and coaching.

Participants will not only learn fresh insights and ideas and practice their skills within an energizing, interactive, and supportive environment, but will also have access to a variety of job aids and resources to help them implement their new competencies in the workplace.

This training series is from 9 AM to 12 PM. This series is held at National Automotive Experts in Strongsville, Ohio.

Role of the Supervisor


In the first session of the five-part series, the following topics will be discussed:

• Attributes of successful supervisors • Relationship between successful supervision and trust • Roles and responsibilities of a supervisor as a leader • Transition from individual contributor to supervisor • Common challenges faced by supervisors



In session 2 of the series, these learning points are discussed:

  • Meaningful communication as a supervisor
  • Importance of building relationships and rapport with others
  • Influences of body language and tone of voice on verbal communication
  • Active listening skills
  • Social style awareness and how to adapt to others’ styles for more effective communication

Conflict Management


In session 3 of the series, these learning points are discussed:

  • Definitions of conflict, benefits, and consequences
  • Costs and causes of conflict
  • Conflict management styles
  • Strategies to manage and more positively resolve conflict
  • Practical tools for dealing with challenging people, challenging situations, and dysfunctional conflict

Managing Employee Performance


The 4th session of the series will discuss:

  • The Performance Management Cycle and Partnership
  • SMART goals for effective performance evaluation
  • Effective and meaningful feedback practices
  • SIMPLE system for documenting and tracking performance
  • Strategies for delivering an evaluation

Employment Law


The final session of the series is taught by an employment law attorney who discusses employment law, including:

  • Overview of the legal landscape
  • Workplace discrimination and harassment
  • Employee leaves of absence
  • Employee performance issues