Virtual Supervisory Training Series I Certification: Morning Program

Program Description

Managing teams requires leadership competencies and interpersonal skills. It also requires a basic understanding of employment law as it relates to all areas of the employer and employee relationship. In this comprehensive series, attendees will gain fresh insights into their role as a supervisor through experiential learning. We'll discuss coaching, conflict resolution, performance management, and more.

Participants will also have access to a variety of job aids and resources to help them implement their new competencies in the workplace.

Can't attend the morning session? Check out our afternoon program

Remember: If you register at least three staff members, a 15% discount is applied. Please use 3ORMORE in the promo code field.

Class dates: January 19th, 26th, February 2nd, 9th and 16th.


Role of the Supervisor


In the first session of the five-part series, the following topics will be discussed:

  • Attributes of successful supervisors
  • Relationship between successful supervision and trust
  • Roles and responsibilities of a supervisor as a leader
  • Transition from individual contributor to supervisor
  • Common challenges faced by supervisors



In session two of the series, these learning points will be discussed:

  • Meaningful communication as a supervisor
  • Importance of building relationships and rapport with others
  • Influences of body language and tone of voice on verbal communication
  • Active listening skills
  • Social style awareness and how to adapt to others’ styles for more effective communication

Managing Employee Performance


The third session of the series includes:

  • The Performance Management Cycle and Partnership
  • SMART goals for effective performance evaluation
  • Effective and meaningful feedback practices
  • SIMPLE system for documenting and tracking performance
  • Strategies for delivering an evaluation

Conflict Management


In session four of the series, these learning points will be discussed:

  • Definitions of conflict, benefits, and consequences
  • Costs and causes of conflict
  • Conflict management styles
  • Strategies to manage and more positively resolve conflict
  • Practical tools for dealing with challenging people, challenging situations, and dysfunctional conflict

Employment Law


The final session of the series is taught by an employment law attorney who discusses employment law, including:

  • Overview of the legal landscape
  • Workplace discrimination and harassment
  • Employee leaves of absence
  • Employee performance issues