This session is SOLD OUT.
Managing teams requires leadership competencies and interpersonal skills. It also requires a basic understanding of employment law as it relates to all areas of the employer and employee relationship. In this comprehensive series, attendees will gain fresh insights into their role as a supervisor through experiential learning. We'll discuss coaching, conflict resolution, performance management, and more.
Participants will also have access to a variety of job aids and resources to help them implement their new competencies in the workplace.
Can't attend the morning session? Check out our afternoon program.
Remember: If you register at least three staff members, a 15% discount is applied. Please use 3ORMORE in the promo code field.
Class dates: March 2nd, 9th, 16th, 23rd and 30th.
Role of the Supervisor
In the first session of the five-part series, the following topics will be discussed:
- Attributes of successful supervisors
- Relationship between successful supervision and trust
- Roles and responsibilities of a supervisor as a leader
- Transition from individual contributor to supervisor
- Common challenges faced by supervisors
In session two of the series, these learning points will be discussed:
- Meaningful communication as a supervisor
- Importance of building relationships and rapport with others
- Influences of body language and tone of voice on verbal communication
- Active listening skills
- Social style awareness and how to adapt to others’ styles for more effective communication
In session three of the series, these learning points will be discussed:
- Definitions of conflict, benefits, and consequences
- Costs and causes of conflict
- Conflict management styles
- Strategies to manage and more positively resolve conflict
- Practical tools for dealing with challenging people, challenging situations, and dysfunctional conflict
Managing Employee Performance
The fourth session of the series includes:
- The Performance Management Cycle and Partnership
- SMART goals for effective performance evaluation
- Effective and meaningful feedback practices
- SIMPLE system for documenting and tracking performance
- Strategies for delivering an evaluation
The final session of the series is taught by an employment law attorney who discusses employment law, including:
- Overview of the legal landscape
- Workplace discrimination and harassment
- Employee leaves of absence
- Employee performance issues