Virtual Supervisory Training Series I Certification: Morning Program (SOLD OUT)

Program Description

This session is SOLD OUT. 

Managing teams requires leadership competencies and interpersonal skills. It also requires a basic understanding of employment law as it relates to all areas of the employer and employee relationship. In this comprehensive series, attendees will gain fresh insights into their role as a supervisor through experiential learning. We'll discuss coaching, conflict resolution, performance management, and more.

Participants will also have access to a variety of job aids and resources to help them implement their new competencies in the workplace.

Can't attend the morning session? Check out our afternoon program

Remember: If you register at least three staff members, a 15% discount is applied. Please use 3ORMORE in the promo code field.

Class dates: March 2nd, 9th, 16th, 23rd and 30th.


Role of the Supervisor


In the first session of the five-part series, the following topics will be discussed:

  • Attributes of successful supervisors
  • Relationship between successful supervision and trust
  • Roles and responsibilities of a supervisor as a leader
  • Transition from individual contributor to supervisor
  • Common challenges faced by supervisors



In session two of the series, these learning points will be discussed:

  • Meaningful communication as a supervisor
  • Importance of building relationships and rapport with others
  • Influences of body language and tone of voice on verbal communication
  • Active listening skills
  • Social style awareness and how to adapt to others’ styles for more effective communication

Conflict Management


In session three of the series, these learning points will be discussed:

  • Definitions of conflict, benefits, and consequences
  • Costs and causes of conflict
  • Conflict management styles
  • Strategies to manage and more positively resolve conflict
  • Practical tools for dealing with challenging people, challenging situations, and dysfunctional conflict

Managing Employee Performance


The fourth session of the series includes:

  • The Performance Management Cycle and Partnership
  • SMART goals for effective performance evaluation
  • Effective and meaningful feedback practices
  • SIMPLE system for documenting and tracking performance
  • Strategies for delivering an evaluation

Employment Law


The final session of the series is taught by an employment law attorney who discusses employment law, including:

  • Overview of the legal landscape
  • Workplace discrimination and harassment
  • Employee leaves of absence
  • Employee performance issues