COVID-19 & Your Workplace:
What You Need to Know Today
An ERC Webinar Series for Members – Webinar #7

How to Safely Operate and Manage Employee Relations and HR Concerns


As Ohio’s economy slowly reopens, employers are taking a serious look at how to safely return to work. Many leaders are weighing their options and seeking guidance from local health officials as well as organizations that have already reopened.

Dr. Joan Zoltanski, Chief Experience Officer for University Hospitals Health System, will provide best practices for your organization to safely reopen and operate. She’ll discuss:

  • The current status of COVID-19 in Ohio
  • What to expect from the virus and flu in the upcoming months
  • How to manage COVID-19 and the flu at your workplace
  • How businesses and industries can safely reopen and operate
  • An overview of UH’s Health Restart Playbook

ERC’s HR Help Desk will also present on common return-to-work questions and share relevant data from our more recent Return to Work polls.

About the Presenters
Joan Zoltanski, MD, MBA, FAAP, Chief Experience Officer at University Hospitals Health System
Dr. Zoltanski is the Chief Experience Officer for University Hospitals Health System. Dr. Zoltanski works to improve the wellness of people of Northeast Ohio by ensuring that high quality healthcare is delivered with equity and empathy, focused on the individual needs of patients.

During the COVID-19 pandemic, she has been leading a team of healthcare subject matter experts who help employers sensibly return employees and customers to the workplace. Her team of physicians, nurses, industrial safety experts and project managers collaborate to project and support business strategy during unprecedented times. 

Susan Pyles, Director, Consulting & Member Services at ERC
An award-winning human resource leader, Susan is ERC’s Director, Consulting & Member Services. In her role, she oversees our partnership with members and consulting clients. Susan brings more than 20 years of achievements in talent management and assessment, performance management, employee experience, HR analytics, leadership development, coaching, and workforce planning. She has leadership experience in many industries, including manufacturing, retail, financial services, healthcare, and academia.

Valerie Lakios, HR Advisor at ERC
Valerie is an HR Advisor with ERC. She serves as a team member on ERC’s HR Help Desk, where she provides members with information and professional guidance on a variety of HR and general business-related topics. Valerie has more than 18 years of comprehensive HR experience in areas such as talent acquisition, talent management, employee handbook development, policy and training compliance, employee relations, job description development, and training and development.

Who should attend? Business owners, C-suite leaders, HR managers, and those interested in learning about the legalities of COVID-19 and returning to work in Ohio.

Not an ERC member? Learn more.