FAQ's

Frequently Asked Questions

HOW DO I UPDATE USERS FOR MY ORGANIZATION?

If you’d like to remove or provide access for other users at your organization, or your organization’s email address domain or structure has changed, please contact our team.

HOW DO I RENEW MY MEMBERSHIP?

ERC membership is an annual membership based on your join date. Membership renewal invoices are sent to your organization’s Primary Contact via email 60 days prior to the membership renewal date and are due upon receipt. Payment can be made via check or credit card. Please contact the Membership team for details.

I'M LEAVING MY ORGANIZATION. WHO SHOULD I NOTIFY AT ERC?

If you are leaving your organization, please contact our team. If known, please let us know the name, title, and contact information of the person who will be the new Primary Contact for the ERC membership.

Please note that ERC membership is with the organization, not the individual(s) that access member benefits. Membership is also not transferable from one organization to another; however, if you’re interested in joining ERC at your new organization, please contact our team for information on how to apply.

HOW DO I MANAGE MY EMAIL SUBSCRIPTIONS?

As an ERC membership user, you may be subscribed to receive email updates from ERC including our weekly newsletter Quick Hits, survey invitations and reminders, and other communications.

The easiest place to view and update your email subscriptions is to login to myERC at www.yourERC.com/myERC, and click on the “Account” link in the upper right-hand corner of the screen. Here you'll be able to subscribe and unsubscribe from any and all ERC email subscription options.

I’M NOT RECEIVING EMAILS FROM ERC.  WHAT SHOULD I DO?

If you’re still having trouble receiving email communications from ERC, notify your IT department that communications from ERC are valid and send the following domains and IP ranges for them to whitelist:

DOMAINS

    • yourerc.com

IP ADDRESSES

    • 192.254.127.96/27
    • 35.161.0.58/32
    • 52.34.44.62/32
    • 54.190.56.121/32
    • 52.11.136.18/32
    • 52.38.160.45/32
    • 167.89.107.125/32
    • 167.89.31.140/31
    • 54.174.53.104/30
    • 54.174.57.0/24
    • 54.191.138.95/32
    • 54.186.125.205/32
    • 18.208.124.128/25
    • 50.112.226.184/32
    • 167.89.107.129/32
    • 167.89.107.127/32
    • 54.174.60.0/23
    • 50.31.57.60/32
    • 167.89.31.168/31
    • 167.89.31.190/31
    • 54.174.53.128/30
    • 54.174.59.0/24
    • 54.174.63.0/24
    • 54.174.52.0/24
    • 167.89.31.112/31
    • 167.89.35.200/32
    • 167.89.107.136/32
    • 50.31.44.111/32