Privacy & Refund Policy

ERC and ERChealth take pride in our firm commitment to the safety and security of our members and web visitors. Please read the following Privacy Policy for full details.


Refund Policy

ERC must receive notification within 30 days of purchase in order to receive a refund for unsatisfactory services. Refunds are not applicable in the ERChealth program.

Training Registration Refund Policy

Make-Up & Refund Policy for Series
One (1) make-up class is allowed per participant for Series registrants only. (Series include Supervisory Series: Fundamentals, Supervisory Series: Advanced, and Mid-Level Leadership).
To schedule a make-up class, participants must contact for additional date options. The make-up class must be completed within six (6) months of the missed date.

Make-Up & Refund Policy for Individual Sessions
No refunds are issued for any guest who misses a training class. 

Personal Data

The simple version: In order to provide a personalized experience, ERC collects data from its users. This data is used to customize the browsing experience and provide personalized email communications. We never share this information with third parties, and we always provide an opportunity to opt-out of any communications.

ERC collects some Personal Data from its Users. The Data that may be collected by this Application are: Cookie, Browsing and usage Data, First Name, Last Name, Phone number, Company name, Address, Email and Profession.

The Personal Data may be freely inserted by the User or the Data Subject, or collected automatically when using ERC's website.

Any use of Cookies by ERC, unless stated otherwise, serves to identify the User and remember his/her preferences for the sole purpose of providing the service required by the User.

ERC processes the Data of the Interested Parties and Users in a lawful and proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification or unauthorized destruction of the Data.

Data is never made available to external parties.

The Data are processed at the ERC headquarters in Highland Heights, Ohio.

The Data are kept for the time necessary to perform the service requested by the User, and the User can always ask for their suspension or removal.

The Data concerning the User or the Data Subject are collected for the following purposes: Analytics, Email contact, and Marketing.

The use of Data for additional purposes by the Owner, may in some cases, and for legal purposes, require specific consent by the User or the Data Subject.

Specific information may be shown on the pages of the Site concerning particular services or the processing of Data provided by the User or by the Data Subject.

The User’s Personal Data may be further used in ways and for purposes required for website research and maintenance.

Terms of Use:

The written and visual contents of this website are protected by copyright. You may not use any images, logos or other graphics without obtaining written permission from ERC. You may not reproduce our articles online or in print without attributing ERC (with a hyperlink to the article in reference) or obtaining written permission. Please contact us at or 440-684-9700 to obtain written consent.

Google Analytics:

ERC uses remarketing with Google Analytics to advertise online. Third-party vendors, including Google, may show ERC's ads online. ERC and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to our website. As a user, you have the right to opt-out at any time.

ERC also uses Google Analytics to collect user interests, demographics and locations. This allows us to serve a better experience on our website.

The Rights of Data Subjects:

Those persons to whom the Data refer have the right, at any time, to know whether their data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to

Validity of Information on ERC Website:

Any information contained in the web site is based upon information which we believe to be reliable, but may include technical inaccuracies or typographical errors.