You were just sent a copy of The Ultimate Guide to Training Your Supervisors and Managers. In addition, here are some additional resources.
Supervising and managing a group of employees who all have different personalities, skill sets and who may or may not interact well with each other is no easy task.
Soft skills are essential for successful professional development. 75% of long-term job success depends on soft skills.
Depending on the leadership in your organization, you may come across a supervisor or manager who tends to communicate in a more aggressive fashion, by yelling.