Conflict Resolution & Conflict Management Training

Available as Virtual, Instructor-led Training for Your Organization

Develop and enhance your communication skills using listening techniques, conversation and nonverbal strategies.

These communication skills training workshops concentrate on how to become a more effective communicator, manage information among peers, and improve skills for improving interactions with others.

Attendees will gain insight into their own social style and techniques for adapting to the styles of others.

What Communication Skills courses does ERC offer?

  • Meaningful Communication: In order to be clearly heard, we need to use verbal and non-verbal techniques that deliver an accurate message. Adapting to different social styles is key to improving.
  • Intentional Conversations: Productive dialog doesn’t just happen. This course teaches a process that allows the speaker to actively engage the listener to open up and share more information, followed by active listening strategies that lead to further discussion, to produce a mutually agreed upon outcome.
  • Giving & Receiving Feedback: Using four components of a communication model, participants learn how to provide a complete message when giving feedback to reinforce or change behavior. Learners can also apply the model when receiving feedback to ensure specific components are not missing, which leads to an unclear message.
  • Cultural Communications: This training targets professionals who work with others from diverse, cultural backgrounds in a global business: teaching them the appropriate business etiquette, social norms, and action plans to build effective relationships and teams.

Who should attend Communication Skills training?

Communication skills are critical to being effective at work that everyone will benefit from the training.

What are the options for delivering this training?

ERC delivers communication training in a variety of methods, including at our training center in Ohio through Supervisory Series, in webinar format, and at your organization. Check out the full details below to learn more.

Define tension and conflict

Identify causes of tension

Identify causes of conflict

Conflict resolution tactics

Methods for dealing with conflict

Who should attend Conflict Resolution & Conflict Management training:

Everyone. For anyone with a direct report, knowing how to resolve conflicts is an essential skill.

For all employees, knowing how to identify and avoid or resolve negative conflict can positively impact efficiency and effectiveness at work.

ERC also offers a Conflict Mediation training course for supervisors and managers to give them the skills and confidence to informally mediate everyday workplace disputes.

What are the options for delivering this training?

ERC delivers Conflict Resolution training in a variety of methods, including in webinar format, at our training center in Ohio through Supervisory, and at your organization. Check out the details of our delivery methods below.

Train Your Employees:

Contact us about Conflict Resolution training for your employees. We're happy to provide you with more information, pricing, and potential dates.

Conflict Resolution & Mediation Training Course Delivery Methods

Choose a delivery method that best fits the training needs of your organization.

In Webinar Format

ERC Training delivers Communication training in a live, interactive webinar format for employees who need remote access.

At Your Organization

ERC Training's instructor-led Communication classroom course can be customized and brought to your organization for large groups of employees.

At ERC's Training Center

ERC offers a Conflict Resolution trainingclassroom course through our Supervisory Series held throughout the year at our Training Center. Check out our calendar for the next date.


If you have multiple trainers and would like to train them in Conflict Resolution training, we offer a facilitator's kit, leader's guide, and certification.