Unresolved workplace conflict can result in employee dissatisfaction, decreased productivity, poor team performance, absenteeism, high turnover, and lack of creativity.
Without the confidence and skills to manage conflict, professionals tend to avoid conflict, hoping that it will work itself out, while inadvertently allowing it to fester and escalate into a significant drain on organizational resources.
This practical and interactive course focuses on deconstructing conflict, understanding how our personal histories affect our perceptions of conflict, assessing conflict styles, deescalating emotion, demonstrating communication skills to manage conflict, and facilitating a process to resolve conflict.
This training will give participants the skills to confidently manage and resolve conflict.
What will participants learn from this training?
Define tension and conflict
Identify causes of tension
Identify causes of conflict
Conflict resolution tactics
Who should attend Conflict Resolution & Conflict Management training?
Everyone. For all employees, knowing how to identify and avoid or resolve negative conflict can positively impact efficiency and effectiveness at work. For anyone with a direct report, knowing how to resolve conflicts is an essential skill.
What are the options for delivering this training?
ERC delivers Conflict Resolution & Conflict Management training in a variety of methods, including in on-demand webinar format, through our Supervisory Series, and at your organization. Check out the full details of our delivery methods below.