Conflict Resolution & Conflict Management Training

Conflict Resolution & Conflict Management Training

When managed well, conflict can actually involve a productive process that results in growth and innovation.

Participants will learn to identify conflict styles in themselves and others. The course introduces the concept of necessary and unnecessary conflict and demonstrates how constructive conflict resolution skills can be useful in resolving issues and developing successful relationships.

What will participants learn from this training?


Define tension and conflict


Identify causes of tension


Identify causes of conflict


Conflict resolution tactics


Methods for dealing with conflict

Who should attend Conflict Resolution & Conflict Management training:

Everyone. For anyone with a direct report, knowing how to resolve conflicts is an essential skill.

For all employees, knowing how to identify and avoid or resolve negative conflict can positively impact efficiency and effectiveness at work.

ERC also offers a Conflict Mediation training course for supervisors and managers to give them the skills and confidence to informally mediate everyday workplace disputes.

What are the options for delivering this training?

ERC delivers Conflict Resolution training in a variety of methods, including at our training center in Ohio through Supervisory, at your organization, and in webinar format. Check out the details of our delivery methods below.

Train Your Employees:

Contact us about Conflict Resolution training for your company. We're happy to provide you with more information, pricing, and potential dates.


Conflict Resolution & Mediation Training Course Delivery Methods

Choose a delivery method that best fits the training needs of your organization.


At Your Organization

ERC Training's instructor-led Communication classroom course can be customized and brought to your organization for large groups of employees.


In Webinar Format

ERC Training delivers Communication training in a live, interactive webinar format for groups of employees who need remote access.


At ERC's Training Center

ERC offers a Conflict Resolution training classroom course through our Supervisory Series held throughout the year at our Training Center. Check out our calendar for the next date.



If you have multiple trainers and would like to train them in Conflict Resolution training, we offer a facilitator's kit, leader's guide, and certification.

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