Accountability conversations are the prickly, complicated, and often frightening performance discussions that are uncomfortable.
In high-functioning teams, each person takes responsibility and is accountable for his or her actions and the impact they may have on the team. But what happens when someone fails to complete his or her assignment? The question must then be asked, "Why didn't you keep your commitment?"
When implemented successfully, healthy and open dialogues create solutions in which both parties are able to comply and the relationship is strengthened. Avoiding such conversations brings down an organization's morale, time, and resources.
Accountability Training teaches participants how to talk about violated expectations in a manner that allows for progress and productivity. It identifies the key warning signs of individuals who are shirking their duties, and it provides strategies on how to create an environment where it's easy for your staff to take responsibility for their decisions and actions. Consistent application of the skills learned will lead to faster problem-solving, decision-making, and conflict resolution.
This program is a companion to Critical Conversations, yet can be a stand-alone course. Using a similar model, this training deals with a subset of the interactions and pivotal concepts in the crucial conversations training.
What will participants learn from this training?
What are the options for delivering this training?
ERC can deliver Accountability Training in webinar format or at your organization for large groups of employees in classroom style, led by an ERC training instructor.