Critical Conversations training provides high-leverage skills for individuals, teams, and organizations that under-communicate, withhold information, or fail to act with unity and conviction.
Anytime you find yourself stuck, there’s a crucial conversation you’re either not holding or not holding well. This course introduces a model for talking when the stakes are high, emotions run strong and opinions vary. The model shares steps for before, during and after the dialog to produce actions and results.
Throughout the training, participants will have the opportunity to apply Critical Conversations principles and skills to real life challenges.
What will participants learn from this training?
How to stay focused on what you really want
How to listen when others blow up or clam up
What are the options for delivering this training?
ERC can deliver Critical Conversations training at your organization for large groups of employees in classroom style, led by an ERC training instructor.