By withholding or avoiding crucial dialogue, individuals, teams, and organizations will likely experience strained relationships, lack of productivity, and dismal results.
If you experience tension with your supervisor or a decline in customer satisfaction, it's likely that an uncomfortable conversation is being avoided. These discussions – when handled poorly or ignored – can affect your bottom line. With Crucial Conversations training, your team will learn how to speak up, be heard, and encourage others to do the same.
This training introduces a model for talking when the stakes are high, emotions run strong, and opinions vary. The model includes steps for before, during, and after the dialogue to produce actions and results. Throughout the training, participants will have the opportunity to apply the principles and skills they learned to real-life challenges.
This program is a companion to Accountability Training but can be a stand-alone course, too. The counterpart shows managers how to stop avoiding conflict and recognize that holding others accountable is a healthy practice.
What will participants learn from this training?
How to speak persuasively
How to foster teamwork and make better decisions
What are the options for delivering this training?
ERC can deliver Crucial Conversations training in webinar format or at your organization for large groups of employees in classroom style, led by an ERC training instructor.