Critical Conversations Training

Critical Conversations training provides high-leverage skills for individuals, teams, and organizations that under-communicate, withhold information, or fail to act with unity and conviction.

Anytime you find yourself stuck, there’s a crucial conversation you’re either not holding or not holding well. This course introduces a model for talking when the stakes are high, emotions run strong and opinions vary. The model shares steps for before, during and after the dialog to produce actions and results.

Throughout the training, participants will have the opportunity to apply Critical Conversations principles and skills to real life challenges.

What will participants learn from this training?

How to stay focused on what you really want

How to listen when others blow up or clam up

How to make it safe to talk about almost anything

How to stay in dialog when you’re angry, scared or hurt

What are the options for delivering this training?

ERC can deliver Critical Conversations training at your organization for large groups of employees in classroom style, led by an ERC training instructor.

Train Your Employees:

Contact us about Critical Conversations training for your employees. We're happy to provide you with more information, pricing, and potential dates.

What Participants Can Expect from ERC Training:

All Experience Levels

We deliver training for employees, leaders, and managers of all levels of experience.

Interactive Group Activities

Our courses are dynamic and incorporate group discussions and exercises.

Apply Skills on the Job

Participants return to work with the skills necessary to succeed in their role.