Critical Conversations Training

By withholding or avoiding crucial dialogue, individuals, teams, and organizations will likely experience strained relationships, lack of productivity, and dismal results.


If you experience tension with your supervisor or a decline in customer satisfaction, it's likely that a crucial conversation is being avoided. These discussions – when handled poorly or ignored – can affect your bottom line. With Critical Conversations training, your team will learn how to speak up, be heard, and encourage others to do the same.

This training introduces a model for talking when the stakes are high, emotions run strong, and opinions vary. The model includes steps for before, during, and after the dialog to produce actions and results. Throughout the training, participants will have the opportunity to apply the principles and skills they learned to real-life challenges. 

This program is a companion to Accountability Training but can be a stand-alone course, too. The counterpart shows managers how to stop avoiding conflict and recognize that holding others accountable is a healthy practice. 

What will participants learn from this training?

How to speak persuasively

How to foster teamwork and make better decisions

How to build acceptance rather than resistance

How to resolve individual and group disagreements

What are the options for delivering this training?

ERC can deliver Critical Conversations Training at your organization for large groups of employees in classroom style, led by an ERC training instructor.

Train Your Employees:

Contact us about Critical Conversations training for your employees. We're happy to provide you with more information, pricing, and potential dates.

What Participants Can Expect from ERC Training:

All Experience Levels

We deliver training for employees, leaders, and managers of all levels of experience.

Interactive Group Activities

Our courses are dynamic and incorporate group discussions and exercises.

Apply Skills on the Job

Participants return to work with the skills necessary to succeed in their role.