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Customer Service Skills Training Course

Customer Service Skills Training

Customer service training creates a stronger service culture within your organization and helps you build better relationships with your customers.


Customer Service Essentials

Understand how internal customer service practices directly impacts positively or negatively. Our ability to provide exceptional service to those outside the organization.

  • How to transform satisfied customers into wowed customers
  • Discuss professionalism standard for peer-to-peer telephone and email communication
  • Understand how to more effectively deal with unhappy, upset, or dissatisfied customers

ERC has a variety of customer service training options to meet your needs.

Developing an Internal Customer Focus:

This course is designed to help employees understand the importance of their internal customer, specifically those who interact with others inside the organization (co-workers, peers, and those in other departments).

More Information:

Contact us about Customer Service training for your employees. We're happy to provide you with more information, pricing details, and potential dates.

What Participants Can Expect from ERC Training:

All Experience Levels

We deliver training for employees, leaders, and managers of all levels of experience.

Interactive Group Activities

Our courses are dynamic and incorporate group discussions and exercises.

Apply Skills on the Job

Participants return to work with the skills necessary to succeed in their role.

3 Keys to Good Customer Service

Good customer service creates a “wow” experience for your customers, leaves a positive impression, encourages repeat business, and ideally refers other customers to your organization. So how do you get your employees on-board? View our free resource with information about 3 critical elements of good customer service.