Customer Service Skills Training Course customer service courses customer service training courses

Customer Service Skills Training

Customer service training creates a stronger service culture within your organization and helps you build better relationships with your customers.

ERC has a variety of customer service training options to meet your needs.

Key Learning Points:

Understand how internal customer service practices directly impacts positively or negatively. Our ability to provide exceptional service to those outside the organization.

  • How to transform satisfied customers into wowed customers
  • Discuss professionalism standard for peer-to-peer telephone and email communication
  • Understand how to more effectively deal with unhappy, upset, or dissatisfied customers

Other Customer Service Courses:

  • Developing an Internal Customer Focus: This course is designed to help employees understand the importance of their internal customer, specifically those who interact with others inside the organization (co-workers, peers, and those in other departments).
  • Customer Service Pro Series: This four-part training series provides participants with a foundation of customer service skills. Attendees will learn the basics of providing great customer service and how the nuts and bolts of communication can take your service to new heights.

What are the options for delivering this training?

ERC can deliver Customer Service training at your organization for large groups of employees, at ERC's training center in Ohio through HR University, or in webinar format. Check out the full details of our delivery methods below.

More Information:

Contact us about Customer Service training for your employees. We're happy to provide you with more information, pricing, and potential dates.

Customer Service Training Delivery Methods

Choose a delivery method that best fits the training needs of your organization.

Instructor-led classroom course brought to your organization:

ERC Training's instructor-led Customer Service training can be customized for your organization and brought to your company or to a location of your choice.

Instructor-led classroom course at ERC’s training center in Ohio:

ERC offers a Customer Service training classroom course through ERC's HR University held at our Training Center. Check out our calendar for the next date.

Instructor-led online course delivered in webinar format:

ERC Training delivers this Customer Service training in a live, interactive webinar format for organizations who need remote access for their participants.

3 Keys to Good Customer Service

Good customer service creates a “wow” experience for your customers, leaves a positive impression, encourages repeat business, and ideally refers other customers to your organization. So how do you get your employees on-board? View our free resource with information about 3 critical elements of good customer service.