Customer Service Pro Series Training

Customer Service Pro Series Training

Become the customer service professional you’re destined to be with Customer Service Pro Series training.

This highly engaging 4-part training series provides participants with a solid foundation of customer service skills. Learn the basics of providing great customer service and how the nuts and bolts of communication can take your service to new heights. Tap into the best practices for providing unparalleled customer service via the telephone and email.

Learn the Six Keys to providing proactive customer service and how to identify what’s in your circle of influence. Identify your customer’s “pain points”, how to master the service recovery model, and how to conquer the Hostility Curve when customers are dissatisfied.

Key Learning Points:

  • Customer service essentials: types of customers, service level agreements, human-business model, etc.
  • Connecting with customers: the communication chain, barriers to effective listening, rules of service, etc.
  • Proactive service: adaptability, creativity, anticipating needs, putting the customer first, etc.
  • Service recovery: the fault in first impressions, your impact on the customer, stress busters, etc.

What are the options for delivering this training?

ERC can deliver Customer Service training at your organization for large groups of employees, at ERC's training center in Ohio through HR University, or in webinar format. Check out the full details of our delivery methods below.

More Information:

Contact us about Customer Service Pro Series training for your employees. We're happy to provide you with more information, pricing details, and potential dates.

Customer Service Pro Series Training Delivery Methods

Choose a delivery method that best fits the training needs of your organization.

Instructor-led classroom course brought to your organization:

ERC Training's instructor-led Customer Service Pro series can be customized for your organization and brought to your company or to a location of your choice.

Instructor-led classroom course at ERC’s training center in Ohio:

ERC offers a Customer Service Pro series classroom course through ERC's HR University held at our Training Center. Check out our calendar for the next date.

Instructor-led online course delivered in webinar format:

ERC Training delivers this Customer Service Pro Series in a live, interactive webinar format for organizations who need remote access for their participants.

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