Become the customer service professional you’re destined to be with Customer Service Pro Series training.
This highly engaging 4-part training series provides participants with a solid foundation of customer service skills. Learn the basics of providing great customer service and how the nuts and bolts of communication can take your service to new heights. Tap into the best practices for providing unparalleled customer service via the telephone and email.
Learn the six keys to providing proactive customer service and how to identify what’s in your circle of influence. Identify your customer’s “pain points”, how to master the service recovery model, and how to conquer the Hostility Curve when customers are dissatisfied.
What will participants learn from this training?
Customer service essentials: customers, service agreements, human-business model
Connecting with customers: communication chain, barriers to effective listening, service rules
Proactive service: adaptability, creativity, anticipating needs, putting the customer first
What are the options for delivering this training?
ERC can deliver Customer Service training at your organization for large groups of employees, at ERC's training center in Ohio through HR University, or in webinar format. Check out the full details of our delivery methods below.