Customer Service Pro Series Training

Available as Virtual, Instructor-led Training for Your Organization

Become the customer service professional you’re destined to be with Customer Service Pro Series training.

This highly engaging 4-part training series provides participants with a solid foundation of customer service skills. Learn the basics of providing great customer service and how the nuts and bolts of communication can take your service to new heights. Tap into the best practices for providing unparalleled customer service via the telephone and email.

Learn the six keys to providing proactive customer service and how to identify what’s in your circle of influence. Identify your customer’s “pain points”, how to master the service recovery model, and how to conquer the Hostility Curve when customers are dissatisfied.

What will participants learn from this training?

Customer service essentials: customers, service agreements, human-business model

Connecting with customers: communication chain, barriers to effective listening, service rules

Proactive service: adaptability, creativity, anticipating needs, putting the customer first

Service recovery: the fault in first impressions, your impact on the customer, stress busters, etc.

What are the options for delivering this training?

ERC can deliver Customer Service training in webinar format, at your organization for large groups of employees, at ERC's training center in Ohio through HR University. Check out the full details of our delivery methods below.

Train Your Employees:

Contact us about Customer Service Pro Series training for your employees. We're happy to provide you with information, pricing, and dates.

Customer Service Pro Series Training Delivery Methods

Choose a delivery method that best fits the training needs of your organization.

In Webinar Format

ERC Training delivers this Customer Service Pro Series in a live, interactive webinar format for organizations who need remote access for their participants.

At Your Organization

ERC Training's instructor-led Customer Service Pro series can be customized for your organization and brought to your company or to a location of your choice.

At ERC's Training Center

ERC offers a Customer Service Pro series classroom course through ERC's HR University held at our Training Center. Check out our calendar for the next date.