Customer Service Skills Training

Customer service training creates a stronger service culture within your organization and helps you build better relationships with your customers.

ERC has a variety of customer service skills training options to meet your needs.

What will participants learn from this training?

How to transform satisfied customers into wowed customers

Discuss professionalism standard for telephone and email communication

Understand how to deal with unhappy, upset, or dissatisfied customers

Provide exceptional service to those outside the organization

Understand how internal customer service practices directly impacts

Other Customer Service Courses:

  • Developing an Internal Customer Focus: This course is designed to help employees understand the importance of their internal customer, specifically those who interact with others inside the organization (co-workers, peers, and those in other departments).
  • Customer Service Pro Series: This four-part training series provides participants with a foundation of customer service skills. Attendees will learn the basics of providing great customer service and how the nuts and bolts of communication can take your service to new heights.

What are the options for delivering this training?

ERC can deliver Customer Service skills training at your organization for large groups of employees, at ERC's training center in Ohio through HR University, or in webinar format. Check out the full details of our delivery methods below.

Train Your Employees:

Contact us about Customer Service training for your employees. We're happy to provide you with more information, pricing, and potential dates.

Customer Service Training Delivery Methods

Choose a delivery method that best fits the training needs of your organization.

At Your Organization

ERC Training's instructor-led Customer Service courses can be customized for your organization and brought to your company or to a location of your choice.

At ERC's Training Center

ERC offers a Customer Service courses classroom course through ERC's HR University held at our Training Center. Check out our calendar for the next date.


In Webinar Format

ERC Training delivers this Customer Service courses in a live, interactive webinar format for organizations who need remote access for their participants.