Customer service training creates a stronger service culture within your organization and helps you build better relationships with your customers.
ERC has a variety of customer service skills training options to meet your needs.
What will participants learn from this training?
How to transform satisfied customers into wowed customers
Discuss professionalism standard for telephone and email communication
Understand how to deal with unhappy, upset, or dissatisfied customers
Understand how internal customer service practices directly impacts
Other Customer Service Courses:
- Developing an Internal Customer Focus: This course is designed to help employees understand the importance of their internal customer, specifically those who interact with others inside the organization (co-workers, peers, and those in other departments).
- Customer Service Pro Series: This four-part training series provides participants with a foundation of customer service skills. Attendees will learn the basics of providing great customer service and how the nuts and bolts of communication can take your service to new heights.
What are the options for delivering this training?
ERC can deliver Customer Service skills training at your organization for large groups of employees, at ERC's training center in Ohio through HR University, or in webinar format. Check out the full details of our delivery methods below.