Dealing with Difficult People Training Course

Dealing with Difficult People Training

Having the tools necessary for dealing with difficult people is an important leadership quality and is integral to the success of any managing relationship.

Individuals will learn how to improve their opportunities for success by getting along with others and dealing with difficult people. The course introduces the concept of how to communicate with credibility and confidence, handle difficult people and how to take positive steps to turning problem relationships around.

What will participants learn from this training?


Understand how to communicate more effectively


Understand why situations become difficult


Various methods for dealing with conflict well


Identify useful listening strategies


Practice difficult conversations


Learn various conflict styles

Who should attend Dealing with Difficult People training:

Everyone. For leaders and managers, knowing how to deal with difficult people and personalities is integral to managing relationships. For employees, building strong working relationships hinges on being able to work with multiple types of personalities.

What are the options for delivering this training?

ERC can deliver Dealing with Difficult People training at your organization for large groups of employees in classroom style or in webinar format. Check out the full details of our delivery methods below.

Train Your Employees:

Contact us about Dealing with Difficult People training for your employees. We're happy to provide you with information, pricing, and dates.


Dealing with Difficult People Training Delivery Methods

Choose a delivery method that best fits the training needs of your organization.


At Your Organization

ERC Training's instructor-led Dealing with Difficult People training can be customized for your organization and brought to your company or to a location of your choice.


In Webinar Format

ERC Training delivers this Dealing with Difficult People training in a live, interactive webinar format for organizations who need remote access.

Subscribe to ERC's Training Newsletter

Sign up to receive our training newsletter delivered directly to your inbox every other month. The newsletter includes news and trends in the employee training and development industry.

Receive ERC's Training Newsletter