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Dealing with Difficult People Training Course

Dealing with Difficult People Training

Having the tools necessary for dealing with difficult people is an important leadership quality and is integral to the success of any managing relationship.


Individuals will learn how to improve their opportunities for success by getting along with others and dealing with difficult people. The course introduces the concept of how to communicate with credibility and confidence, handle difficult people and how to take positive steps to turning problem relationships around.

Key Learning Points:

  • Understand how to communicate effectively
  • Identify useful listening strategies
  • Learn conflict styles
  • Understand why situations become difficult
  • Methods for dealing with conflict
  • Practice difficult conversations

Who should attend Dealing with Difficult People training:

Everyone. For leaders and managers, knowing how to deal with difficult people and personalities is integral to managing relationships. For employees, building strong working relationships hinges on being able to work with multiple types of personalities.

What are the options for delivering this training?

ERC can deliver Dealing with Difficult People training at your organization for large groups of employees in classroom style or in webinar format. Check out the full details of our delivery methods below.

More Information:

Contact us about Dealing with Difficult People training for your employees. We're happy to provide you with more information, pricing details, and potential dates.

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Dealing with Difficult People Training Course Delivery Methods

Choose a delivery method that best fits the training needs of your organization.

Instructor-led classroom course brought to your organization:

ERC Training's instructor-led Dealing with Difficult People training can be customized for your organization and brought to your company or to a location of your choice.

Instructor-led online course delivered in webinar format:

ERC Training delivers this Dealing with Difficult People training in a live, interactive webinar format for organizations who need remote access.

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