Having the tools necessary for dealing with difficult people is an important leadership quality and is integral to the success of any managing relationship.
Individuals will learn how to improve their opportunities for success by getting along with others and dealing with difficult people. The course introduces the concept of how to communicate with credibility and confidence, handle difficult people and how to take positive steps to turning problem relationships around.
What will participants learn from this training?
Understand how to communicate more effectively
Understand why situations become difficult
Various methods for dealing with conflict well
Learn various conflict styles
Identify useful listening strategies
Who should attend Dealing with Difficult People training:
Everyone. For leaders and managers, knowing how to deal with difficult people and personalities is integral to managing relationships. For employees, building strong working relationships hinges on being able to work with multiple types of personalities.
What are the options for delivering this training?
ERC can deliver Dealing with Difficult People training in webinar format or at your organization for large groups of employees in classroom style. Check out the full details of our delivery methods below.