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Internal Customer Service Training

Internal Customer Service Training

Build better internal relationships through this developing an internal customer focus training course.


Developing an Internal Customer Focus training is designed to help employees understand the importance of their internal customer, specifically those who interact with others inside the organization.

This highly engaging workshop will provide participants with a foundation of skills necessary when working to achieve continuous improvement, so that your team can fully meet the requirements of external customers.

This course is based on the fact that each and every worker needs to show concern for the quality of their work and interactions among others, so that the entire organization can thrive.

Key Learning Points:

  • Identifying internal customers and suppliers
  • Determining how internal customers define quality
  • The effects of a dissatisfied internal customer
  • Building win/win relationships
  • Treating one another as customers

What are the options for delivering this training?

ERC can deliver Customer Service training at your organization for large groups of employees, at ERC's training center in Ohio through HR University, or in webinar format. Check out the full details of our delivery methods below.

More Information:

Contact us about Developing an Internal Customer Focus training for your employees. We're happy to provide you with more information, pricing details, and potential dates.

Customer Service Training Delivery Methods

Choose a delivery method that best fits the training needs of your organization.

Instructor-led classroom course brought to your organization:

ERC Training's instructor-led Customer Service training can be customized for your organization and brought to your company or to a location of your choice.

Instructor-led classroom course at ERC’s training center in Ohio:

ERC offers a Customer Service training classroom course through ERC's HR University held at our Training Center. Check out our calendar for the next date.

Instructor-led online course delivered in webinar format:

ERC Training delivers this Customer Service training in a live, interactive webinar format for organizations who need remote access for their participants.

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