Build better internal relationships through this developing an internal customer focus training course.
Developing an Internal Customer Focus training is designed to help employees understand the importance of their internal customer, specifically those who interact with others inside the organization.
This highly engaging workshop will provide participants with a foundation of skills necessary when working to achieve continuous improvement, so that your team can fully meet the requirements of external customers.
This course is based on the fact that each and every worker needs to show concern for the quality of their work and interactions among others, so that the entire organization can thrive.
What will participants learn from this training?
Identifying internal customers and suppliers
Effects of a dissatisfied internal customer
Determining how internal customers define quality
Building win/win relationships with everyone
What are the options for delivering this training?
ERC can deliver Customer Service training in webinar format, at your organization for large groups of employees, or at ERC's training center in Ohio through HR University. Check out the full details of our delivery methods below.