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Difficult Workplace Conversations Training Course

Difficult Workplace Conversations Training

This course will provide tools and practice to allow managers to have more effective conversations in areas of performance, behavior, attitude, and challenging situations that need to be addressed.


Many times managers know what they would like to be able to say to an employee, but how do they communicate in ways that leave the employee still motivated to make necessary changes? This course will help with those conversations and allow for an environment where issues are addressed.

Key Learning Points:

  • Learn basic principles that enhance difficult employee conversations
  • Provide a framework for helping managers confront difficult conversations
  • Provide tools that will assist managers in helping difficult conversations be successful
  • Learn a basic model for providing performance feedback and general feedback to an employee
  • Learn a model that allows for addressing inappropriate behaviors, appearance, attitude, etc.

Who should attend Difficult Workplace Conversations training:

Everyone. For leaders and managers, knowing how to deal with difficult people and personalities is integral to managing relationships. For employees, building strong working relationships hinges on being able to work with multiple types of personalities.

What are the options for delivering this training?

ERC delivers Difficult Workplace Conversations training in a variety of methods, including at your organization, in webinar format, and an option to train your trainers. Check out the full details of our delivery methods below.

More Information:

Contact us about Difficult Workplace Conversations training for your employees. We're happy to provide you with more information, pricing details, and potential dates.

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Difficult Workplace Conversations Training Delivery Methods

Choose a delivery method that best fits the training needs of your organization.

Instructor-led classroom course brought to your organization:

ERC Training's instructor-led Difficult Workplace Conversations training can be customized for your organization and brought to your company.

Our instructors can train groups of trainers at your company:

If you have trainers and would like to train them in Difficult Workplace Conversations training, we offer a facilitator's kit, leader's guide, certification, and support.

Instructor-led online course delivered in webinar format:

ERC Training delivers this Difficult Workplace Conversations training in a live, interactive webinar format for organizations who need remote access.

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