Difficult Workplace Conversations Training provides tools and practices to allow managers to have more effective conversations in areas of performance, behavior, attitude, and challenging situations that need to be addressed.
Many times managers know what they would like to be able to say to an employee, but how do they communicate in ways that leave the employee still motivated to make necessary changes? This course will help with those conversations and allow for an environment where issues are addressed.
What will participants learn from this training?
Learn a basic model for providing performance feedback and general feedback to employees
Learn a model that allows for addressing inappropriate behaviors, appearance, attitude
Provide tools that will assist managers in helping difficult conversations be successful
Learn basic principles that enhance difficult employee conversations
Provide a framework for helping managers confront difficult conversations
Who should attend Difficult Workplace Conversations training:
Everyone. For leaders and managers, knowing how to deal with difficult people and personalities is integral to managing relationships. For employees, building strong working relationships hinges on being able to work with multiple types of personalities.
What are the options for delivering this training?
ERC delivers Difficult Workplace Conversations training in a variety of methods, including in webinar format, at your organization, or in ERC's training facility. Check out the full details of our delivery methods below.
