Emotional Intelligence Training

Available as Virtual, Instructor-led Training for Your Organization

Emotional intelligence training increases a leader's capacity for effectively recognizing and managing their own emotions and the emotions of their employees.

The course content looks at the far-reaching implications of what can happen when an established culture of emotional intelligence is present, and how it can cultivate personal excellence as well as enhanced profitability. Knowledge of emotional intelligence and living the concepts are essential for improved customer service—both internal and external.

Participants will walk away with the practical knowledge and specific criteria for improving an employee's emotional intelligence as well as having the concrete strategies for cultivating emotional intelligence in themselves and others.

Key Learning Points:

  • Why bother with emotional intelligence?
  • A logarithm for organizational climate related to increased profitability
  • Is it possible to “keep feelings out of the workplace”?
  • Emotionally intelligent behavior—a fresh standard for professionalism
  • Emotional intelligence as the “make it or break it” factor: lawsuits, promotions, orientation, and retention
  • How the brain works to process emotions and partner with reason
  • Why your associates sometimes “lose it”—emotional hijacks
  • Practical methods for enhancing emotional intelligence in self and associates
  • Why companies should hire the most emotionally intelligent job candidate
  • How to screen for emotional intelligence in an interview

Who should attend Emotional Intelligence training:

Business leaders, mangers, top performers, emerging leaders within your organization. Anyone who wants to better manage their own emotions, strengths and skills, or the emotions and skills of their employees.

What are the options for delivering this training?

ERC delivers Emotional Intelligence training in a variety of methods, including in webinar format, at our training center in Ohio through Mid-Level Leadership Series, and at your organization. Check out the full details of our delivery methods below.

Train Your Employees:

Contact us about Emotional Intelligence training for your employees. We're happy to provide you with more information, pricing, and potential dates.

Emotional Intelligence Training Course Delivery Methods

Choose a delivery method that best fits the training needs of your organization.

In Webinar Format

ERC Training delivers Emotional Intelligence training in a live, interactive webinar format for organizations who need remote access for their participants.

At Your Organization

ERC Training's instructor-led Emotional Intelligence classroom course can be customized for your organization and brought to your company or to a location of your choice.

At ERC's Training Center

ERC offers a Emotional Intelligence training classroom course through our Mid-Level Leadership Series held throughout the year at our Training Center. Check out our calendar for the next date.


If you have trainers and would like to train them in Emotional Intelligence training, we offer a facilitator's kit, leader's guide, certification, and support.