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ERC Trainers
Carol Heintz ERC Trainer

Carol Heintz

Carol Heintz is an executive coach and consultant with diverse leadership experience in large pharmaceutical, healthcare, and educational organizations. Early career expertise as a licensed counselor created a solid foundation for subsequent critical professional business tools. These competencies support organizational and human development goals in fast-paced, consistently changing business environments that require leaders who are agile, and who can model, facilitate, and empower innovation. Carol’s forte is creating learning environments where sustainable change leads to measurable long-term results. She effectively coaches senior executives, first line leaders, and contributors. Among notable achievements are improved sales strategies, successful execution plans, and demonstrated high performance.

Areas of Carol’s expertise includes organizational and change management, executive coaching and leadership development, team building, strategic planning, Six Sigma Continuous Improvement, resilience development, emotional intelligence, and project management. Her industry expertise includes healthcare, medical sales and training, human resources, and education. Her range of clientele includes Fortune 500 pharmaceutical and biotech companies, financial firms, healthcare systems, and consulting organizations.

Carol holds a number of certifications as a Professional Certified Coach from the International Coach Federation, Board Certified Coach from the Center for Credentialing and Education, Licensed Professional Clinical Counselor from the State of Ohio Counselor and Social Worker Board, and more, including Lean Six Sigma Black Belt, MBTI, FIRO-B, and Emotional Intelligence. She is also affiliated with the International Coaching Federation and the American Counseling Association.

Carol’s educational background consists of a Master of Education, Community Counseling from Kent State University, a Master of Education, Curriculum & Instruction from Cleveland State University, and a Bachelor of Science, Education from Miami University.

Get to Know Carol:


What is your background?

  • Master of Education, Community Counseling from Kent State University
  • Master of Education, Curriculum & Instruction from Cleveland State University
  • Bachelor of Science, Education from Miami University

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