Supervisory Training Programs

ERC is the nation's leading provider of supervisor training. We work with organizations to create a customized training solution, and we deliver the courses nationwide in a variety of formats.

What makes ERC's training program for supervisors different?

Application-based training: ERC uses a proven model as a guideline for building effective and application-based supervisor training that addresses customers' individual needs
Driven by an organization's needs: ERC conducts an assessment of each situation, depending on the complexity of each organization's training need
Customized for each organization: ERC then designs the appropriate training solution, focused on the specific audience, and chooses the appropriate tools and techniques that will make the training "stick" and be able to be used immediately on the job.

Who should attend ERC's Supervisor Training courses?

Newly promoted supervisors
Supervisors who have been in the role but never received formal training
Supervisors who want to develop better management skills and be more effective in their role

What do the training participants receive?

Customized materials: ERC works with organizations to produce materials that are customized to the needs of the organization and the training audience
Structured note-taking guides: ERC develops participant materials as "structured note-taking guides" that serve as a follow-along workbook that participants can write in and make into their own document.

Are the training participants evaluated?

ERC has the ability to evaluate training participants at all four of the Kirkpatrick levels of evaluation.

Level I evaluation is included in the standard pricing
Pre- and post- tests can also be provided to help an organization measure knowledge and assess improvement of the participants after completing supervisor training

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ERC's Supervisory Training Program Delivery Methods

Choose a delivery method that best fits your need for supervisor development training.

At Your Organization

ERC's flexible Supervisor Training program can be customized and delivered at your organization if you have a group of employees interested.

Train-the-Trainer

If you have trainers and would like to train your trainers in Supervisory, we offer a facilitator's kit, leader's guide, certification, and support.

At ERC’s Training Center

ERC Training offers a Supervisory Certificate Series periodically throughout the year at our Training Center in Highland Heights, Ohio.

Online Training

ERC Training delivers online Supervisory Training courses that are available on demand for leaders across the nation.

Supervisory Training Topics and Courses

Organizations create their own onsite supervisory series by choosing training courses that are most beneficial for their supervisors and managers. Knowledge assessments are included in every module. Watch the supervisor training videos below to learn more:

Role of the Supervisor

Participants learn how to understand supervisory responsibilities, challenges, and transitional issues. They learn how to demonstrate the attributes of a successful supervisor and make an impact.

Communication Skills

Participants learn how to build relationships in order to develop and enhance communication skills, listening skills, and conversation and nonverbal strategies. An Everything DiSC assessment is included.

Conflict Management

Participants will gain tools and strategies to manage conflict more positively. They will also learn how to identify conflict styles in themselves and in the employees that they manage.

Managing Employee Performance

Understanding performance and effective feedback motivates participants to engage in performance reviews, share suggestions, and value open communication.

Leading and Managing Change

Understanding change and its influence on success allows employees to strengthen interpersonal relationships, manage stress, and handle workplace conditions.

Planning and Managing the Work

Participants will learn about common obstacles to time management and how to set priorities in order to boost efficiency and productivity as a supervisor and for their employees.

Problem Solving and Decision Making

Participants will gain problem solving tools and techniques for implementation. They will also learn how to identify the problem, analyze it from multiple perspectives and solutions.

Leading and Working with Teams

Participants will learn about team development and its effect on the success of an organization. They will also learn how to build a purposeful team culture within an organization.

Workplace Respect & Generational Differences

Participants will learn how to discuss respectful and generationally-diverse workplaces, increase awareness of diversity in workplaces, and leverage differences to build strength and success.

An Employment Law course is also available for Ohio-based companies. Participants will learn how to better understand their legal landscape and how this can affect management, employees, and organizations.

Watch Employment Law Video

What are other companies saying about ERC's Supervisory Training Program?

Equity Trust in Westlake, OH

Tiffany LaSavage, PHR, Training Supervisory

I appreciate ERC’s time and dedication to making our employees more informed and more comfortable in knowing what’s expected of them regarding proper behavior, etiquette, and respect in the workplace through ERC's Supervisory Training Certificate Series.

Silverado Care in Irvine, CA

Jim Farmer, Manager, Organizational Development

When I approached ERC to help design a new training solution, they were incredibly responsive to our requests, sensitive to our company culture, and open to the dialogue required to make our training the best experience for our employees. Their materials were engaging, creative, and easy to implement and sustain. The ERC team was with us through every step of the way with clear, friendly, and open communication!

Struers in Cleveland, OH

Alison Lunsford, Supervisor

Our ERC Supervisory Training instructor was not only knowledgeable and kept us on track but was also pleasant and entertaining, interactive, and interesting. She was entertaining and proved to be very knowledgeable throughout the training sessions. We all loved the related clips shown throughout the sessions—they were very relatable.