ERC Is 102 Years – Young!

Celebrating 100+ Years of Making Workplaces Great

Highland Heights, OH – ERC, the organization that provides people data and HR services to help leaders make better decisions, is celebrating its 102 birthday on Monday, May 16, 2022. Take a look back in time at our history and how we've evolved over the decades into a leading human resources organization.

ERC Promotes Annie Dohnal, Welcomes Wendy White

Annie and Wendy 850 x 500 (1)

Highland Heights, OH – ERC, the 101-year-old organization that provides people data and solutions to help leaders build great workplaces, is pleased to announce that Annie Dohnal has been promoted to Strategic Growth Manager, ERC Solutions, and Wendy White has joined the company as Accounting/Bookkeeping Associate.

“We’re so excited to recognize Annie with this well-deserved promotion and to welcome Wendy to our team!” said ERC President Kelly Keefe. 

Annie joined ERC in 2014 as a Membership Coordinator. Since then, she has done an exceptional job building client relationships, providing outstanding customer service, and creating raving fans. Annie has held various roles at ERC over the past eight years, including Client Service Associate, Client Services Manager, and most recently, Manager, ERC Services. 

In her new role, Annie supports our growth initiatives by engaging with prospects and existing clients and developing data-driven revenue generation strategies for the company. She will continue to work across all practice areas, including membership, training, and consulting

“Annie is an excellent sales professional. This new role will allow her to really shine and focus on what she does best – cultivating strong client relationships and acquiring new business,” said Sam Clyde, ERC’s Director of Business Development. 

Additionally, ERC is thrilled to welcome Wendy White to our team! 

Wendy comes to ERC after having served as the Accounting Office Manager for the KFC Franchise Office in Eastlake, Ohio for over 25 years. In this role, she maintained all accounts receivable and payable for multiple franchise units, including a multi-unit retail plaza. Before KFC, Wendy worked as a bookkeeper and office manager for businesses in the manufacturing, energy, and accounting industries. 

As ERC’s Accounting/Bookkeeping Associate, Wendy supports our finance team with accounting, payroll, and benefits administration. She also oversees all administrative support of ERC Membership, including invoicing, data entry, and data retrieval. 

"Wendy has already hit the ground running and has made a positive impact at ERC! Her background and vast work experience are a major asset to our team," said Sandy Sharrone, ERC's Controller.

About ERC

Since 1920, ERC has provided people data and solutions to help leaders build great workplaces. Through our certified HR advisors, we offer consultative services, compensation benchmarking and data, workplace polls and surveys, networking, and cost savings opportunities.  We also offer virtual and classroom instructor-led training, on-demand learning, individual and team assessments, one-on-one coaching, and employee engagement services. In addition, ERC is the founder of NorthCoast 99 and sponsors the ERChealth insurance program for Ohio employers. 

Kelly Keefe Has Been Named to Cleveland Magazine's The Cleveland 500

Highland Heights, OH – ERC, the 101-year-old organization that provides people data and solutions to help leaders build great workplaces, is proud to announce that President Kelly Keefe has been recognized by Cleveland Magazine as a member of its The Cleveland 500 list. 

Cleveland Magazine’s 2022 edition of The Cleveland 500 is a compendium that profiles leaders from all facets of the business, professional, entertainment, education, and technology sectors. Profiles within this issue offer insights on what it means to be successful, influential, and powerful in Greater Cleveland. It also offers personal anecdotes on what it takes to lead and inspire. 

“It's an honor to receive this recognition for two consecutive years and to join the rankings of these esteemed leaders! I believe this group is committed to moving the Northeast Ohio region forward through strong leadership, innovation, and workplace practices that attract talent. Only together can we learn from one another and grow," said ERC President Kelly Keefe.

Kelly was selected as an honoree for her work in the field of business. 

“Our goal is to give recognition to those who serve and inspire greater collaboration in our community by looking to make a positive impact on Cleveland,” says Lute Harmon Sr., Chairman of Great Lakes Publishing and Executive Editor of The Cleveland 500. “Greater Cleveland is filled with outstanding leaders who live and breathe the important missions of their organizations. In order to lead, they serve. It is our wish that The Cleveland 500 is one step in creating relationships that lead to growth and progress.” 

Cleveland Magazine is a city and regional publication that serves all of Northeast Ohio. The 50-year-old publication offers engaging and authoritative stories on dinning, arts and entertainment, shopping, home and garden, business and civic issues affecting Clevelanders. 

About ERC

Since 1920, ERC has provided people data and solutions to help leaders build great workplaces. Through our certified HR advisors, we offer consultative services, compensation benchmarking and data, workplace polls and surveys, networking, and cost savings opportunities.  We also offer virtual and classroom instructor-led training, on-demand learning, individual and team assessments, one-on-one coaching, and employee engagement services. In addition, ERC is the founder of NorthCoast 99 and sponsors the ERChealth insurance program for Ohio employers. 

ERC Promotes Susan Pyles, Welcomes Lauren Campbell

Susan and Lauren 850 x 500-2

Highland Heights, OH – ERC, the 101-year-old organization that provides people data and solutions to help leaders build great workplaces, is pleased to announce that Susan Pyles has been promoted to Vice President, Professional Development, and Lauren Campbell has joined the company as Professional Development Delivery Associate. 

Susan is an award-winning human resource and talent management leader who re-joined ERC in 2019 as Director, Consulting & Member Services. In January of 2021, Susan was promoted to her most recent role as Director, Professional Development. Prior to ERC, Susan served as Director, Global Talent Management & HR Business Partner at MTD Products.

Susan has played a central role in developing and enhancing our relationships with clients and members. She has contributed to ERC’s success by integrating people data into all of our service offerings and leveraging her experience to provide clients with real-world insights and solutions. 

Susan has and will continue to enrich our membership benefits, expand our surveys and research practice, and enhance our compensation consulting and employee engagement solutions

We’re thrilled to announce Susan’s promotion! She is the true embodiment of our Core Values and a wonderful colleague and leader to many. Susan helps our clients with real insights and solutions to their business issues and opportunities, innovates our services, leads our teams of experts, and helps us all solve problems,” said Senior Vice President Carrie Morse.

ERC is also ecstatic to welcome Lauren Campbell to the Professional Development team!

Lauren brings four years of HR experience to ERC from the manufacturing and health care fields. In her new role, she will oversee the successful implementation of all ERC training solutions, partner with our network of expert facilitators, administer all assessments, and serve as an HR resource for our members.

Lauren previously served as an HR Generalist for three years at RAMCO Specialties, a single-source supplier and manufacturer of fasteners. In this role, she implemented and managed their HRIS system, administered the full-cycle recruitment process, and managed benefit and 401(k) programs and enrollment, among other responsibilities. 

“We’re delighted to recognize Susan’s leadership and exceptional work with this well-deserved promotion, and we’re excited to have Lauren join and contribute to our team’s success!” said President Kelly Keefe. 

About ERC

Since 1920, ERC has provided people data and HR services to help leaders make better decisions about their business and their people. Through our certified HR advisors, we offer consultative services, compensation benchmarking and data, workplace polls and surveys, networking, and cost savings opportunities.  We also offer virtual and classroom instructor-led training, on-demand learning, individual and team assessments, one-on-one coaching, and employee engagement services. In addition, ERC is the founder of NorthCoast 99 and sponsors the ERChealth insurance program for Ohio employers. 

Samantha Clyde Joins ERC as Director of Business Development

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Highland Heights, OH – ERC, the 101-year-old organization that provides people data and HR services to help leaders make better decisions, is pleased to announce that Samantha Clyde has joined the company as Director of Business Development. 

“Having Sam join our team is a huge win! Her experience and background align perfectly with our goals of bringing new products to market and expanding the many ways we serve our community," said ERC President Kelly Keefe.

Sam is an experienced leader in B2B demand generation. She specializes in developing and executing strategies to bridge the gap between digital marketing and sales. Sam brings over 7 years of sales and marketing experience to ERC from the software and lead generation industries.

In her role, Sam will direct business development, sales, and marketing strategies for new and existing ERC services. She will also manage and oversee the internal sales and marketing teams as well as the company’s vendor partners.

Sam comes to ERC after serving as the Director of Sales Development at Veroot, a leading provider of compliance and vendor management software for the logistics industry. In this role, she oversaw Veroot’s CTPAT website design and search engine optimization, digital marketing strategy development and execution, inbound sales, and target account sales.

“We’re thrilled Sam has chosen to call ERC home,” said Senior Vice President Carrie Morse. “She has a proven track record for nurturing and closing leads as well as the knowledge and ability to attract new leads through technical SEO and digital marketing best practices.”

"It's an honor to join an 101-year-old organization that serves thousands of employers across Northeast Ohio. As a Cleveland native myself, I'm excited to be a part of ERC's team and their long-standing history of helping employers attract and retain talent to our region," said Sam Clyde. 

About ERC

Since 1920, ERC has provided people data and HR services to help leaders make better decisions. Through our certified HR advisors, we offer consultative services, compensation benchmarking and data, workplace polls and surveys, networking, and cost savings opportunities.  We also offer virtual and classroom instructor-led training, on-demand learning, individual and team assessments, one-on-one coaching, and employee engagement services. In addition, ERC is the founder of NorthCoast 99 and sponsors the ERChealth insurance program for Ohio employers. 

Simple Ways to Be a Thankful Leader

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Be a Thanks-Giver

"It seems that the end of each calendar year comes faster and goes by quicker year after year. As leaders, it sometimes feels impossible to fit it all in. From budgets to sales quotas to holiday parties – there is a lot that we cram in from November to December!

The Thanksgiving season is also an opportunity for leaders to pause and self-reflect on where they have come and where they are hoping to go. As you take this time, I encourage you to challenge yourself. Ask yourself if you are giving as much thanks to your employees as they need and do you have the right policies in place to help attract and retain the talent you need.

Challenge yourself to be a constant “thanks-giver” in every interaction you have. The majority of your team members are burned out, working extra hours, and overwhelmed by the constant negativity on the news and on social media.

While it is the world we live in today, I believe as leaders, we can be part of changing this for our people! Your organization can be a safe place. Your organization can be a place where the individual feels appreciated and valued. Your organization can be a change agent in making the world a better place, one person at a time. Our research proves that thankful leadership matters to people.

Grateful Leaders Matter to Top Performers

In the spring of 2021, ERC surveyed over 10,000 individuals identified as “top performers” by their organizations as a part of our NorthCoast 99 application process. The leaders of these 99 winning organizations are doing things right. Specifically, their organizations were given a ranking of 5+ out of the possible 6-point agreement scale on the following two statements:

  • This organization’s leadership is concerned about my well-being. 
  • I am recognized or praised when I do a good job. 

These two statements don’t cost anything. You don’t need to budget extra funds to accomplish this. You do need to decide though if you are the type of leader who wants to make this a priority and a constant. Once you do, you will likely see turnover reduce and morale improve. Not sure where to start? Here are some ideas for when to thank your people.

Ideas for When to Thank Your People:

  • They recommended a friend to your workplace. Even if the person isn’t hired, take time to appreciate the gesture as it shows that your current employee believes in your company.
  • If an idea is generated that saves the company and your employees either time or money, be sure this person is recognized for thinking holistically about the success of the organization.
  • Don’t save excellent performance comments for a quarterly or yearly conversation. Thank the individual in the moment for their great work.

In addition to the above, great leaders have great policies and practices in place. Below are just a few to help get you started.

Prioritize Policies & Implement Best Practices

  • An updated handbook that is shared and understood by all. (Stop pushing this project down the road. Make it a priority. For hundreds of reasons, including employee morale, this needs to be done.)
  • A written compensation philosophy that identifies your organization's pay and reward strategies and creates a framework for consistency. This will help you attract new people, increase retention, and boost morale and productivity.
  • Be sure your diversity, equity, and inclusion policies and philosophies are well understood by leadership and shared with all employees. This is a must. It is also a must that everyone at the company follows these policies and philosophies. 

I realize there may be some work to be done on these ideas. Understand though that once these have been discussed, written, shared and implemented, life will get easier. You should feel better about leading an organization that not only has a culture of thanking people for a job well done, but also has policies and procedures that ensure consistency for all.

On behalf of all of us at ERC, we wish you a happy Thanksgiving and hope it is filled with gratitude and continued success, and THANK YOU for your support of ERC!" 

- Kelly Keefe, President 

Case Study: Bettcher Industries

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In order to properly engage employees, companies are looking for insights and personalized training courses that offer a myriad of solutions. Through these courses, employees and leadership garner improved communication and team-building skills to succeed. Learn how our training classes helped our member and client, Bettcher Industries, with talent development and increased productivity and communication.

Key Points:

Client Background: Bettcher Industries has over 400 employees and has been an ERC member for more than 22 years.

Problem: They needed to enhance team cohesion and employee engagement  to improve scalability and growth potential.

Solution:  Participation in training courses that not only provided insights regarding their employee's personalities and skillsets, but also a roadmap to develop those skills and improve collaboration and communication.

 bettcher industries

 

ERC is extremely strong in talent development. With our employees, I think people appreciate our investment in them as leaders and as employees because they had never been invested in by the company beforehand. Learning how to communicate effectively was one of our biggest takeaways. I think communication is so critical throughout the organization, and it gave them a better appreciation about the importance of communication, and how to be more effective."

Tom Tomasula, Jr.
Chief Human Resources Officer
Bettcher Industries

Pinpoint and Develop Employee Skills with ERC

Training and development programs can teach both supervisors and employees new skills or enhance existing skills. ERC develops unique training courses that are customized for organizations to improve skill development and productivity. We also provide data and assessments to understand employees' personality styles and their decision-making processes to maximize their potential.

By utilizing our training courses, Bettcher Industries was able to better develop their teams and as a result, increase trust, mitigate conflict, and improve communication. Furthermore, they were able to utilize NorthCoast 99 data for both internal and recruiting purposes. It not only gave them insights and best practices for the organization, but also valuable marketing materials and branding to help attract senior-level talent, including their current CEO, CFO, and VP of Marketing. They also were able to gain guidance and advice through our HR Help Desk and our knowledgeable and certified HR professionals.

About Bettcher Industries

Bettcher Industries is recognized throughout the world as a leading manufacturer and supplier of food processing equipment. They have introduced successive designs of handheld cutting and trimming tools that are used in thousands of meat, poultry, and seafood processing plants. They also manufacture products used in the foodservice, industrial, and medical sectors.

About ERC

For over 100 years, ERC has provided people data and HR services to help leaders make better decisions. Aside from our virtual and on-demand courses, ERC also offers on-demand HR support, compensation & benefit benchmarking data, in-person instructor-led training, individual and team assessments, and employee engagement services. Please contact us to learn more. 

Case Study: The Cleveland Foundation

wellness programs, Cleveland foundation

As health costs escalate, employers are turning to innovative solutions such as wellness programs to mitigate employee health risks. Read our newest case study to learn how ERChealth helped The Cleveland Foundation improve their bottom line and enhance their workforce's overall health.

Key points:

Client Background: The Cleveland Foundation has approximately 93 employees. They have been a member of ERChealth, a leading provider of group health insurance, for 15 years.

Problem: The client needed a health insurance program that amplified their benefits to improve their employees' overall health and improve costs.

Solution: Initiate support for employee health through ERChealth's wellness program and provide risk management strategies to help reduce their average renewal by 3% annually.

 Monica-Brown_CLE-Foundation

"When individual employers provide health insurance as a standalone company, there really isn't any kind of outreach or programmatic support for overall staff well-being. ERChealth actually comes with a package of services, applications, and programmatic elements that are designed to help organizations create a culture of wellness. The reduced premium cost, robust plan design, and wellness programs are major differentiators. I would highly recommend other organizations look into joining ERChealth."

Monica Brown
Vice President of Human Resources and Administration 
The Cleveland Foundation

Promote a Culture of Healthy Living Through Wellness Programs

ERChealth provided The Cleveland Foundation with an array of programs and opportunities to help their employees thrive. For example, one of the programs encouraged employees to see their physicians once a year to improve their overall health and mitigate risks.

Additionally, the Be Active program encouraged employees to stay active in their daily lives. It incentivized physical activity with rewards such as Amazon gift cards. With ERChealth's credit program, The Cleveland Foundation was able to realize savings at an average of 3% in yearly renewal costs.  ERC’s HR Help Desk also provided them with a wealth of support including access to experts that provided  HR guidance and the most recent hiring data. 

About The Cleveland Foundation

The Cleveland Foundation is a nonprofit organization that's dedicated to funding projects that enhance the lives of Northeast Ohio residents. Through grantmaking, they provide countless opportunities for local employers, neighborhoods, health care initiatives, and more. They are instrumental in convening community leaders - bringing together corporations, health care institutions, higher education institutions, and other establishments to address several vital community issues.

About ERChealth

ERC, the parent association of ERChealth, launched ERChealth in 1999 to provide Ohio-based, mid-sized companies with affordable, comprehensive, and quality health insurance for their employees. ERC and ERChealth provide employers with personalized employee resources and rewards to meet employee health and business HR needs. Interested in learning more about ERChealth? Visit ERChealth.com.

ERC Promotes Allison Kenney, Welcomes Helen Oshaben

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HIGHLAND HEIGHTS, OH – ERC, the 101-year-old organization that provides people data and HR services to help leaders make better decisions, is pleased to announce that Allison Kenney, PHR, SHRM-CP has been promoted to Manager, HR Advisory Services, and Helen Oshaben, SHRM-CP has joined the company as HR Consultant.

Allison Kenney joined ERC as a Human Resources Advisor in 2017 and was later promoted to Human Resources Consultant in 2020. As a member of ERC’s HR Help Desk, she has provided ERC members with the most current information and professional guidance on a variety of HR and general business-related topics. She has also delivered consultation on HR projects to ERC members and clients. In her new role, Allison will continue to provide consultation, and she will oversee the HR Consultant team that staffs ERC’s HR Help Desk.

Helen Oshaben comes to ERC after serving for eight years at Hawken School (K-12) as Director of Human Resources. Prior to Hawken, Helen worked for Oswald Companies as a Senior Consultant and insurance advisor. As HR Consultant at ERC, Helen applies her extensive HR background, compliance knowledge, and experience in employee relations, benefits, and retirement plan compliance to member-inquires through ERC’s HR Help Desk.

“We’re thrilled to have such high-caliber talent on our team! Allison and Helen bring decades of experience and industry knowledge to our members and clients. Their varied background and combined expertise serve as a valuable asset to organizations of all shapes and sizes,” said ERC Senior Vice President Carrie Morse. 

“It’s such a pleasure to welcome Helen to ERC and to recognize Allison’s exceptional work in this fashion, said ERC President Kelly Keefe. “We are grateful to have a team of competent and knowledgeable HR professionals supporting our member organizations.”

About ERC

Since 1920, ERC has provided people data and HR services to help leaders make better decisions. Through our certified HR advisors, we offer consultative services, compensation benchmarking and data, workplace polls and surveys, networking, and cost savings opportunities.  We also offer virtual and classroom instructor-led training, on-demand learning, individual and team assessments, one-on-one coaching, and employee engagement services. In addition, ERC is the founder of NorthCoast 99 and sponsors the ERChealth insurance program for Ohio employers. 

Case Study: National Interstate Insurance

strategic KPIs, National interstate

When companies undergo a merger, they must also take the time to understand each company's respective culture, processes, systems, and workforce. Each factor is integral in developing strategic key performance indicators (KPIs) to merge the companies successfully. Through our rich hiring data, we were able to help National Interstate Insurance successfully merge three distinct companies and meet growth projections.

Key Points:

Client Background: National Interstate has over 900 employees and has been an ERC member for more than 16 years.

Problem: National Interstate was trying to merge three companies with three very different HR perspectives into one functional new system.

Solution: Identify and implement strategic KPIs to integrate the three distinct company cultures, processes, and systems to drive success.

 strategic KPIs, National interstate

 

"One of the most valuable things about ERC was they helped us build an initial measurement scorecard, which has evolved so many times over the past seven years. Having access to data and market intelligence through the ERC HR Help Desk and NorthCoast 99 surveys has been a game-changer for us. We were able to take some of the things that they measure, like cost per hire and average time to fill stats, and quantify them internally."

Tony Prinzo
Assistant Vice President of Human Resources
National Interstate Insurance

Strategic KPIs Drive Success

To encourage success, we provided National Interstate with hiring and demographic data that fortified their ability to make mindful decisions regarding their employees and develop strategic KPIs. By establishing a set of well-defined objectives, businesses undergoing a merger such as National Interstate can capitalize on new demographic markets, facilitate a successful acquisition of essential employees, and mitigate any potential redundancies.

The data also gave National Interstate the foundation to reevaluate how much time was spent on recruitment efforts in order to identify and implement more efficient processes. Additionally, our HR Help Desk assisted National Interstate with efficiently streamlining and integrating the three diverse HR systems, processes, and cultures during the merger. Our membership services support the company further with assistance in the recruitment and retention of top talent.

About National Interstate Insurance

National Interstate Insurance was established in 1989 and is headquartered in Richfield, Ohio. They also hold operations in Hawaii and Missouri. National Interstate is one of the leading specialty property and casualty insurance companies in the country. They offer more than 30 different insurance products, including traditional insurance, alternative risk transfer (ART) programs for commercial companies, and insurance for specialty vehicle owners.

About ERC

For over 100 years, ERC has provided people data and HR services to help leaders make better decisions. Aside from our virtual and on-demand courses, ERC also offers on-demand HR support, compensation & benefit benchmarking data, in-person instructor-led training, individual and team assessments, and employee engagement services. Please contact us to learn more. Or if you are interested in learning more about ERChealth, please visit ERChealth.com.

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