5 Popular ERC Webinars for Learning & Development


In addition to traditional training delivery methods, companies are seeking virtual alternatives for staff development and coaching. 

ERC, a human resource organization that provides training, HR consulting and support, coaching and assessments, and research services, offers a variety of custom training programs and courses. We can deliver training to your employees and business in several ways, including at our Training Center, at your location or virtually.

With state-of-the-art technology, ERC is fully equipped to provide learning and development in webinar format to local, national, and global organizations. Our training programs are facilitated by a team of more than 40 accomplished subject matter experts who bring real-world, practical experience to engaging, interactive sessions on over 100 topics.

Here are our five most popular courses, all of which can be delivered virtually:

1. Harassment Prevention

In the era of #MeToo, business leaders are charged to cultivate and sustain a workplace where all workers feel respected. This program provides guidelines on how to develop, manage, and maintain professionalism in the workplace. It covers the basics of what harassment is (and is not), and how it relates to race, sex, religion, age, and gender. Participants will understand the importance of creating an appropriate work environment, and they'll learn how to handle a complaint and conduct an investigation. Learn more.

2. Time & Priority Management 

Where does our time go? Time and priority management skills can boost the productivity and efficiency of your team. The purpose of this training is to help employees with busy schedules and performance requirements learn how to balance their time. It is ideal for individuals who manage their time and work, as well as the work of others. Participants will identify what issues are most central in their work life and learn how to set priorities. Learn more.

3. Supervisory Development

Managers often struggle with employee turnover and performance. In our supervisory series, attendees will gain fresh insights into their role, whether they've been newly promoted, never had formal training or want to develop better management skills and be more effective in their role. As a leading provider of supervisor training, ERC works with organizations to create a customized training solution. Learn more.

4. Communication Skills 

It's not always what you say. It's how you say it. Our communication skills workshops concentrate on how to improve interactions with others, become a better communicator, and manage information among peers. Participants will develop and enhance their skills using active listening techniques, conversations, and nonverbal strategies. Our Communication Skills training is often paired with our DiSC® Personality Assessment and Training for teams and individuals. Learn more.

5. Stress Management 

Balancing work, family, and life commitments may weigh on your staff. Our training provides stress management tips and techniques that will help your employees better cope and respond to stressful situations. Attendees will learn self-care strategies, and they'll be able to identify individual triggers that often influence their negative reactions. This class will help participants realize what stress is, understand the importance of mindfulness, and discover solutions to manage their stress. Learn more.

ERC can bring these virtual learning workshops and many others to your employees and business.

For more information, contact Chris Kutsko, Vice President, Learning & Development at ckutsko@yourERC.com or 440-947-1286.

ERC Is Pleased to Announce the Promotions of Tara Motheral, Susan Chermonte, & Allison Kenney

Highland Heights, Ohio – ERC, the human resource organization that provides training, HR consulting and support, coaching and assessments, and research services, is pleased to announce the promotions of Susan Chermonte to Manager, Membership & HR Consultant, and Tara Motheral and Allison Kenney to HR Consultant. Their roles have expanded to include the delivery of HR consulting projects to ERC members and clients.

HR Consultants850-1

In her role as Manager, Membership, Susan continues to serve as the field liaison for all ERC members. She meets with prospective, new, and existing members to discuss the value proposition of ERC membership and other ERC offerings. Understanding our members’ and clients’ needs, Susan also recommends holistic solutions to help them achieve their HR goals. Such solutions may include enhancements or updates to their total rewards program, employee handbook or HR policies. In her role as HR Consultant, Susan is also able to deliver on these services.

In their expanded roles as HR Consultant, Tara and Allison dedicate more time to delivering customized HR solutions to ERC members and clients, while still co-managing our HR Help Desk. They provide ERC members with timely and accurate advice, research, and resources across all areas of HR, including compliance, employee relations, talent management, and more. Tara and Allison will also meet with ERC members to discuss our services. They deliver consultation on HR projects to members and clients as well.

“We’re so excited for Susan, Tara, and Allison. Their extensive knowledge and expertise provide a tremendous advantage to members and clients looking to make their workplaces great,” said Susan Pyles, ERC Director, Consulting & Member Services. “This opportunity is so timely as ERC strives to be a central source and leading provider of comprehensive HR solutions.”

Upon joining ERC in 2005, Susan Chermonte served as an HR Advisor. In her 15-year tenure with the company, she has championed the HR Help Desk and has strategically attracted, acquired, engaged, and retained ERC members. Prior to ERC, Susan held various HR management roles at local technology, manufacturing, and professional services firms. She is a Senior Certified Professional by the Society for Human Resource Management (SHRM-SCP). Susan is also a member of the national chapter of SHRM, Lake/Geauga Area Chapter of SHRM, and Cleveland Chapter of SHRM.

In 2016, Tara joined ERC as an HR Advisor. An attorney by trade, Tara specializes in federal and state employment laws, including FMLA, FLSA, ADA, and WARN. She provides our members and clients with guidance on managing general employment matters. Before joining ERC, Tara served the Office of the Ohio Attorney General and worked at a regional litigation firm as an associate attorney. She is a Certified Professional by the Society for Human Resource Management (SHRM-CP).

Allison joined ERC in 2017 as an HR Advisor. With over 17 years of comprehensive HR experience, Allison gives our members and clients professional guidance on a variety of HR and general business-related topics. Prior to ERC, Allison served in various HR leadership roles in the health care industry. She is a certified Professional in Human Resources (PHR) and a Certified Professional by the Society for Human Resource Management (SHRM-CP).

Learn more about the benefits of ERC membership and how we can help your organization with HR consulting.

ERC Welcomes Two New Board Members

We're excited to announce the appointment of John Gadd and Raj Aggarwal as new ERC Board Members. ERC's Board advises our management team on the company's overall operations, including finance, compliance, business strategies, and HR practices. They share their expertise and guidance with our President Kelly Keefe, Senior Vice President Carrie Morse, Controller Sandy Sharrone, and Director, Marketing, Nicki Artese, in quarterly meetings.

New Board850x445-1ERC also thanks our outgoing Board Members for their service to our 100-year-old organization: Stamy Paul, Vice President of Human Resources at Airgas, North Division; Tony Brown, Chief Talent Officer at Fisher Phillips; and Doug Cantlay, Talent Advisor at the Cuyahoga County Department of Development.

"We're thrilled to welcome John and Raj to our Board. They bring tremendous experience, intelligence, and commitment, and they'll help us continue to grow our organization," said ERC President Kelly Keefe. "We're also grateful for the time, talent, and knowledge that Stamy, Tony, and Doug contributed to our strategic direction."

John and Raj join our current Board Members: Chairperson Stephen Stanisa, retired Principal at HW&Co; Kirk Zehnder, CEO at Earnest; John Dearborn, Principal at Advise and Connect, LLC, and Nicole Crews, Global Talent Manager at Swagelok.

About Our New Board Members

John Gadd, Chairman, Become Known; President & CEO, Hotcards
An entrepreneur since his first neighborhood landscaping company at 10 years old, John has founded and co-founded multiple companies in the software, marketing, and advertising industries. Currently, he is the Chairman of Become Known, a group of marketing and media companies, which includes sister companies, Hotcards (where he also serves as CEO), Red Space, and Sanford Social. 

Raj Aggarwal, Ph.D., CFA, Board Member, Executive, Teacher, & Scholar
Dr. Aggarwal is an experienced academic, executive, and Board Member. He serves or has served on various business and nonprofit boards, including the Flood Company, Manco/Henkel DIY Inc., Kent State University Foundation, and Goodwill Industries. He has been a visiting scholar at the Federal Reserve Bank of Cleveland and has been a consultant to the U.N., World Bank, U.S. SEC, U.S. Comptroller of the Currency, Federal Reserve Bank, and to Fortune 100 companies. Raj is also a graduate of Leadership Cleveland's class of 2004.

ERC Celebrates 100 Years of Making Workplaces Great

Highland Heights, Ohio – ERC, the human resource organization that provides training, consulting, coaching, assessments, and research services, is excited to announce that we're celebrating our 100th anniversary this year!

We're commemorating our rich history throughout the year by hosting events, participating in 100 hours of community service, and sharing stories about the people and organizations that have contributed to our success.

Founded in 1920 as the American Plan Association of Cleveland, ERC was formed in response to the labor movement by 15 members of the Union Club of Cleveland.

Together, this group of CEOs united to create better workplace practices for both employers and employees. One hundred years and several name changes later, ERC has maintained its founding purpose and has grown into a leading human resource organization that has served thousands of members and clients across the region, nation, and globe.

ERC's longest-tenured employees (L to R): VP, Learning & Development, Chris Kutsko (15 years), President Kelly Keefe (16 years), and SVP Carrie Morse (18 years).

"We're so grateful for our past and present members, clients, and partners who've worked with us over the years. This exciting milestone is possible thanks to them, and our talented staff and Board," said ERC President Kelly Keefe. "We're continuing to evolve our own business so we can help other organizations attract, develop, and retain the best talent."

While 75% of businesses fail within 10 years, we've withstood the test of time by being nimble and diversifying our portfolio of offerings. 

"We've adapted to the market by continuously tailoring our products and services in response to the current issues employers face, and by delivering custom, flexible solutions to client challenges and opportunities," said ERC Senior Vice President Carrie Morse.

By consistently providing value and focusing on service, we've maintained long-standing relationships with our members. Twenty-five organizations have been ERC members for more than 50 years, and six have been members for more than 75 years.

As a heart-centered company, it's important for us to be a good corporate citizen. We contribute to our community by volunteering for nonprofit organizations and supporting local schools, businesses, civic groups, and associations. 

We're especially committed to our region's economic vitality and to making our community a long-term destination of choice for companies and top-performing individuals. In 1999, we established NorthCoast 99, an annual recognition program and event that honors 99 great Northeast Ohio workplace for top talent. The purpose of this program is to help employers make a difference in the lives of the people working and living in our region.

We started ERChealth over 20 years ago to help Ohio employers significantly reduce their health insurance costs. ERChealth is an affordable, quality health insurance program that delivers uncommonly low rates, and coverage and plan options unmatched by any health insurance program in the state.

We care a lot about our employees and strive to lead by example when it comes to making workplaces great. We created and cultivate an "F" workplace culture, which means we're Family-First, Fun, Flexible, Fitness-Minded, Footprint-Light, and Financially Supportive to our staff. 

Proud of our legacy and rooted in our mission, we're dedicated to serving the needs of our members, clients, and community for decades to come. Learn more about ERC and the people who shape our organization.

Alison Brunsdon Joins ERC as Director, Coaching & Assessment Services

Alison-1Highland Heights, OhioERC, the human resource organization that provides training, coaching, consulting, research, and HR support services locally and nationally, is pleased to announce that Alison Brunsdon has joined the company as Director, Coaching & Assessment Services.

Alison brings over 30 years of experience across major sectors and disciplines of HR. She is an experienced coach to leaders, teams, and individuals, who has the vision and proven ability to drive transformative organizational change.

In her role, Alison leads a robust coaching and assessment practice that is founded on current trends and concrete research. She oversees executive coaching, business development activities, and a team of professional coaches dedicated to meeting the needs of our clients. Alison also manages ERC’s assessments suite, ensuring the offerings meet market demands. 

“We’re thrilled to have Alison join ERC. There are countless benefits to organizations that look to develop their people through coaching and assessments, and I am delighted to have such an accomplished leader in this space. As we continue to focus on ways to make workplaces great, developing people is at the core,” said ERC President Kelly Keefe.

Previously, Alison served as the Global Director of Talent Management and Chief Talent Officer for The Lubrizol Corporation, a specialty chemical company with 9,000 employees in 27 countries. She transformed disparate training departments into international functions with world-class leadership development programs and strategic talent programs and processes. Before joining Lubrizol in 2002, Alison worked in senior HR leadership roles in the public sector and in a variety of industries, including health care, retail, pharmaceutical, and manufacturing. 

“Given her outstanding coaching experience and her broad experience as a global talent leader, it’s an honor that Alison has chosen to call ERC home,” said ERC Senior Vice President Carrie Morse, who oversees all practice areas of the organization. “I’m confident Alison will make valuable contributions to ERC’s clients as she has a unique perspective and a track record for building strong teams.”

“I’m so excited to join ERC and for the opportunity to focus on my passion of coaching,” said Alison. “Coaching is such a critical element to organizational success. I look forward to working with our clients, discovering their strengths, and identifying opportunities for growth.”

Alison received her Bachelor of Arts Honors degree in industrial relations and law from the University of Kent in Canterbury, U.K. and her Master of Laws (LLM) degree from the University of Leicester, U.K. She holds an Advanced Certificate in Coaching and Mentoring from Oxford Brookes University, U.K., and she is an accredited adjunct coach with the Center for Creative Leadership. Alison is also certified on several psychometric assessments, questionnaires, and assessment use and design.

About ERC
Founded in 1920, ERC helps organizations make their workplaces great by providing expert people solutions that include training, coaching, consulting, research, and HR support services. We’re the creators and producers of NorthCoast 99, an annual awards program in its 21st year that honors exceptional Northeast Ohio employers for top talent. ERC also sponsors the ERChealth insurance program in Ohio.

[Featured Research Event] NEO Employer Best Practices Report: Diversity & Inclusion


Research has shown that diverse and inclusive workplaces have a competitive edge. But how can your Northeast Ohio organization create a culture that supports varied thoughts and recruit a well-rounded workforce that drives innovation?  

Join ERC, the creator and producer of NorthCoast 99, on November 19 from 9 to 10:30 a.m. at Oswald Conference Centre for our featured research event – NEO Employer Best Practices Report: Diversity & Inclusion. We'll share creative strategies that award-winning, NEO workplaces are using to attract and retain diverse talent, while achieving corporate and financial performance goals.

The program will begin with an overview of diversity in the population and in corporate leadership of the 22 counties that make up NEO. We’ll then explore the data presented in the report, which will be distributed electronically to attendees prior to the event.

Specifically, we’ll examine:

  • How does leadership across NEO compare with the demographics of the people who live in the region?
  • How do the perceptions between over- and under-represented groups (gender and/or race) vary?
  • What can NEO workplaces do to promote cultures where everyone is included, valued, and appreciated, no matter race or gender?

The event will conclude with a panel discussion of senior leaders from several 2019 NorthCoast 99 winners who are successfully creating organizations where their workforce and leadership are representative of the demographics of NEO, and who are achieving corporate and financial performance goals.

Introducing Our Guest Panelists

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We're excited to announce our lineup of distinguished professionals who will participate in the panel discussion and share their organization's unique diversity and inclusion practices!

Stamy Paul Vice President Human Resources, North Division, Airgas USA, 2-Time NorthCoast 99 Winner

Latasha Spencer Director Talent Acquisition, Avery Dennison, 19-Time NorthCoast 99 Winner, 2019 Award of Excellence Winner for the Manufacturing Industry 

Robert SullivanChief Administrative Officer, Flexjet, 16-Time NorthCoast 99 Winner, 2019 Special Category Award Winner for Diversity and Inclusion

If you're an ERC Member or 2019 NorthCoast 99 applicant, we're offering a discounted rate of $249 for the Event and Report. All Non-ERC Members and Non-NorthCoast 99 applicants are extended a rate of $349 for the Event and Report. Additional guest tickets may be purchased for $49 each.

Doors will open at 8:30 a.m. for a light breakfast and networking. Preregistration is required. 

Details & Registration

ERC is Pleased to Announce Folly Patterson's New Role as Manager, Talent & Content Development

folly-pattersonHighland Heights, Ohio – ERC, the human resource organization that provides trainingconsultingresearch, and HR support services locally and nationally, is pleased to announce that Folly Patterson has taken an additional and new role with the company as Manager, Talent & Content Development. This expanded role includes her current responsibilities as ERC's Senior Trainer, Learning & Development.

In her new position, Folly designs and delivers exceptional training and consulting to ERC clients. She oversees the discovery and onboarding of ERC's training team, consisting of over 40 practitioners who bring real-world expertise. Folly also creates training content that is consistent with classroom deliverables. 

"We're very excited about this new role for Folly – what a wealth of knowledge she will bring to the position!" said Sam Marx, ERC's Director, Client Service.

Prior to ERC, Folly served as a Talent Advisor for Cuyahoga County’s SkillUp program. In this role, she helped employers attract and develop talent through training. Before relocating to Cleveland in 2011, Folly directed the career center at Wellesley College, where she actively engaged and trained student and alumnae audiences across the United States.

About ERC
Founded in 1920, ERC helps organizations make their workplaces great by providing expert people solutions that include training, consulting, research, and HR support services. We’re the creators and producers of NorthCoast 99, an annual awards program in its 21st year that honors exceptional Northeast Ohio employers for top talent. ERC also sponsors the ERChealth insurance program in Ohio.





[Featured Research Event]                                                     NEO Employer Best Practices Report: Recruitment, Selection, and Onboarding


With historically low unemployment, employers are challenged to find their next new hire, or even more challenging, their next top-performing new hire. Join ERC, the creator and producer of NorthCoast 99, on October 22 from 9 to 10:30 a.m. for our featured research event – NEO Employer Best Practices Report: Recruitment, Selection, and Onboarding.

We'll share over two decades of data on organizations that have successfully navigated the hiring journey. This data-driven, interactive program will offer practical insights and solutions to the challenges facing multiple organizations and industries.

ERC’s Director, Consulting & Member Services, Susan Pyles, will lead the event and dive into data presented in our NEO Employer Best Practices Report for Recruitment, Selection, and Onboarding. The report will be distributed to attendees prior to the event. The program will conclude with a panel discussion of representatives from several 2019 NorthCoast 99 winners.

Introducing Our Guest Panelists

NEO Speakers horizotal-1
We're excited to announce our lineup of distinguished professionals who will participate in the panel discussion and share their organization's unique recruitment, selection, and onboarding practices!

Lillian A. Welch – Vice President, Chief Human Resource Officer at Cuyahoga Community College, 13-Time NorthCoast 99 Winner, 2019 Special Category Award Winner for Recruitment, Selection, and Onboarding 

Andrew Spott –  CEO at VividFront, First-Time NorthCoast 99 Winner

Huda Farunia – Vice President, Human Resources at Asurint, 2-Time NorthCoast 99 Winner 

Program Takeaways

· Developing and maintaining a talent pipeline
· Role of technology and social media
· Finding the right fit – assessments, interviews, and reference checks
· Onboarding programs and new employee support
· Best practices – data from NorthCoast 99 winners
· Voice of the employee – NorthCoast 99 New-Hire Survey data

If you're an ERC Member and/or 2019 NorthCoast 99 applicant, we're offering a discounted rate of $249 for the Event and Report. All Non-ERC Members and/or Non-2019 NorthCoast 99 applicants are extended a rate of $349 for the Event and Report. Additional guest tickets may be purchased for $49 each.

Doors will open at 8:30 a.m. for a light breakfast and networking.

Details & Registration


2019 NorthCoast 99 Awards Event Photos

This year's NorthCoast 99 theme, The Hero Within, is captured perfectly by this group of superheroes from Constant Aviation who brought capes to the awards event.


On behalf of ERC's Staff, Board, and our NorthCoast 99 Sponsors, thank you for joining us at the 21st Annual NorthCoast 99 Awards Event! We loved celebrating with you and honoring 99 great Northeast Ohio workplaces for top talent.

Congratulations again to this year's Winners!




Promote your organization as a great workplace by ordering additional, framed NorthCoast 99 lithographs. Every winning organization receives one complimentary award lithograph.

Additional litho orders are accepted until October 11.




There's more coming your way from ERC and the NorthCoast 99 research team! Watch for information in the days ahead on how to order your Top Performer Summary Report, our new Recruitment, Selection, & Onboarding Report, and Diversity & Inclusion Report. Consultative opportunities will also be available to help keep your workplace great.

ERC’s Susan Pyles and Tom Ault Now Certified in Myers–Briggs Type Indicator Step II


ERC is pleased to announce that Susan Pyles, Director, Consulting & Member Services, and Tom Ault, Director, Technical Training & Senior Consultant, have been recently certified in Myers–Briggs Type Indicator® (MBTI) Step II™.

The Myers-Briggs Type Indicator is an introspective self-report that indicates different psychological preferences in how people perceive the world around them and make decisions. It is based on four principal psychological functions – sensation, intuition, feeling, and thinking.

Each person is said to have one preferred quality from four categories, introversion (I) and extraversion (E);  sensing (S) and intuition (N); thinking (T) and feeling (F); and judging (J) and perceiving (P) – thus producing 16 unique personality types. For example, individuals who take the MBTI assessment and discover that their personality type is ENFJ will learn that they prefer extraversion, intuition, feeling, and judging when interpreting their experiences. It is believed that these preferences underlie an individual's interests, needs, values, and motivation. 

There are two versions of the MBTI assessment – Step I and Step II. MBTI Step I includes 93 questions and generates a report with the participant's personality type. MBTI Step II is an extended version of the Step I questionnaire that provides additional depth and clarification within each of the four original MBTI preference pairs. 

“The MBTI Step II provides a deeper level of understanding for individuals who already know their four-letter type,” said Susan. “It is used when in-depth individual feedback is needed for coaching, counseling, or executive development.”

While the MBTI personality inventory distinguishes 16 types from one another, it offers relatively few clues as to how people of the same personality type may differ. As a result, the MBTI Step II assessment was developed to enable exploration and identification of individuality within each of the 16 personality types.

The MBTI Step II personality inventory includes a four-page Step II Profile and/or an 18-page Step II Interpretive Report. Step II results show respondents their preferences further detailed into five components called facets. 

“Step II results also provide assistance to people who are having trouble identifying their best-fit type,” said Tom. “As part of our training, we assist those who are unsure if their preference ‘fits them’ by encouraging them to reflect on how they take in information and make decisions in life.”

Only a certified and experienced MBTI administrator can deliver the MBTI assessment. If you are interested in bringing the MBTI Step I or Step II assessment and training to your organization, please contact ERC's Chris Kutsko, Vice President, Learning & Development.

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